Context Is King: Achieving ITSM Perfection for a Remote Workforce

In complex IT environments, handling service desk requests in a way that’s both economical for the business and painless for end users is challenging.

With context at your fingertips, you can make the difference between an unhappy user and a productive one.

In this webinar, you will learn:

• Why the traditional service desk model is inefficient and how to fix it
• Ways to provide a better support experience for users at home
• How to use contextual data and automation to streamline ServiceNow workflows
• What SysTrack is and why organizations use it alongside ServiceNow to drive ITSM success

Presented by Ben Murphy, senior director of product management.