Help Desk 

Orchestrate exceptional help desk efficiency with the best root cause visibility and remediation solutions  

Photo for Help Desk

The right answers for all IT service delivery 

Graphic for Assist L1 Help Desk Agents

ASSIST L1 HELP DESK AGENTS 

Automated diagnostic tools and remediations to close tickets quickly with fewer escalations 

Graphic for Resolve Complex Problems

RESOLVE COMPLEX PROBLEMS

Deep visibility and AI-powered recommendations to find and fix the root cause of issues without interrupting end users 

Graphic for Help Users Help Themselves

HELP USERS HELP THEMSELVES 

Empowering insights for end users that prevent future tickets and silent suffering 

Graphic for Assist L1 Help Desk Agents

Assist L1 Help Desk Agents 

Close tickets quicker with fewer escalations 

Simplify and expedite service delivery with prebuilt system checklists, automated diagnostics, performance details, and remote actions all in a single workflow. The L1 help desk tools leverage SysTrack’s sensor technology to bring forward the hidden issues. 

Resolve Complex Problems 

AI-powered answers to find and fix the root cause of issues

Tackle tough help desk problems with the most granular data records for the state of a device and its dependencies. Real-time and historical views help L3 differentiate symptoms from the root cause and generative AI directs how to deploy the smarted fix.

Graphic for Resolve Complex Problems
Graphic for Help Users Help Themselves

Help Users Help Themselves 

Self-service at scale to prevent future help desk tickets

Empower users to help themselves. SysTrack’s approved automations and real-time device insights remove the burden of mundane, recurring issues from the help desk and enable IT to communicate messages directly to users.

Ready to get a better view?