There's no disputing that 2020 was the Year of Remote Work.

It wasn't too long ago that pandemic-related lockdowns and restrictions forced enterprises around the globe to quickly hand out hardware, move users to virtual desktops and cloud-based apps — sometimes in a matter of days — and figure out how to support employees as they worked from home.

But as the end of the year approaches and that urgency continues to fade, the time is right to start focusing on another defining shift in IT.