Episode 2: Rescuing the End User


Lifeguard IT is a podcast about the intersection between enterprise IT and the people, business processes, and technologies that define the modern workspace. Grab a towel, slather on some sunscreen, and tune in as hosts Heather and Linda discuss how IT can protect their users while making the computing experience more like a sunny day at the beach.

In this episode, hosts Heather and Linda share their solar eclipse experiences and follow-up thoughts from last episode’s Cortana discussion. Lakeside’s Product Marketing Manager, Patricia Diaz, joins to talk about UX design and the process of updating a website. From there, the discussion turns to end-user experience as an IT concept, focusing on three main questions: (1) What is it? (2) How can you measure it? and (3) What are the benefits?

Photo Credit: Connor Davidson

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