Lakeside Software and Intel: Monitoring Emerging PC Health Issues to Improve DEX with SysTrack and Intel® Device IQ

Now Intel vPro® Certified, SysTrack not only runs efficiently on Intel hardware, but with the help of Device IQ, it surfaces silicon-level telemetry to uncover hidden performance degradation before employees experience slowdowns

“Proactive IT” (resolving issues before users notice them) is far from new, but the latest innovations in end-user computing make it possible to detect, diagnose, and remediate problems faster than ever—zero user disruption, zero IT tickets.

Last week, Intel announced enhancements to their vPro platform for IT management and security as part of their commercial client portfolio. One of these new capabilities is Intel Device IQ, which detects PC health signals at the platform level, enabling earlier detection before issues show up at the OS or application layer.

Lakeside Software has expanded our technology collaboration with Intel to integrate Device IQ with SysTrack, our digital employee experience engineering platform. As a vPro Certified App, SysTrack collects and analyzes more endpoint data—more frequently—than other DEX platforms. And we don’t just send that data to the cloud: we also store it locally on each device (at the edge) using available endpoint resources. This patented approach gives IT an unbroken record of endpoint history for accurate, end-to-end context. That context supports deeper root cause investigation and more opportunities for automation.

Now with Intel Device IQ, SysTrack captures additional on-device intelligence, including performance degradation, resource contention, thermal and power anomalies, and abnormal system behavior. Once detected, SysTrack surfaces insights for proactive IT intervention and self-healing automations for frictionless digital employee experiences.

What Is Intel® Device IQ?

Intel Device IQ delivers continuous, on-device intelligence that detects platform-level performance degradation, resource contention, thermal or power issues, and abnormal system behavior before they impact users. By identifying responsiveness degradation early and enabling near-real-time remediation, it prevents user-visible disruptions during active workflows and maintains a smooth user experience.

How Does the SysTrack and Intel Device IQ Integration Work?

New, advanced Intel processors are far more complex than earlier generations, packing more cores, threads, power-saving states, and dynamic performance features into a single chip. This complexity means that traditional metrics like basic utilization, temperature, or queuing no longer provide a complete view of performance. To increase reliability, manage power and thermals, and quickly diagnose issues, we’ve worked with Intel to integrate Device IQ signals into SysTrack. Through this integration, we capture advanced monitoring metrics such as:

• Per-core behavior
• Cache and memory efficiency
• Power delivery
• Throttling events
• Workload characteristics

With these deeper, architecture-aware insights, IT can spot hidden bottlenecks and improve system reliability under real-world workloads.

Once a responsiveness threshold is breached but before a user experiences slowdowns, SysTrack surfaces the signal for proactive intervention. With full root cause context and intelligent event correlation, IT can accurately diagnose what triggered the issue and address the core problem (if not already remediated automatically by a triggered SysTrack automation).

Key Benefits of SysTrack and Intel Device IQ

As our CEO and founder, Mike Schumacher, puts it, “Imagine if every device shipped with its own IT admin. That’s the power Intel Device IQ and Lakeside SysTrack provide: Early detection, proactive resolution, and productive digital employee experiences at the edge.”

“Imagine if every device shipped with its own IT admin. That’s the power Intel Device IQ and Lakeside SysTrack provide: Early detection, proactive resolution, and productive digital employee experiences at the edge.” — Mike Schumacher, CEO, Lakeside Software

Getting Started

Ready to try early detection, proactive resolution, and productive digital employee experiences at scale?

Learn more about how Intel Device IQ and Lakeside work together to improve organizational productivity and reduce IT support costs in our solution brief and contact us to get started.