ITSM Optimization

Service desk tools have evolved into powerful analytical engines that help not only manage support tickets, but also gather contextual information about the EUC environment. SysTrack provides IT help desks with thousands of real endpoint data points that can be used to improve IT service management (ITSM) initiatives. The solution gathers usage and performance data in…

Citrix Synergy 2016 VMblog Interview with Lakeside Software(英語)

Lakeside Software transforms the way that enterprises deploy, manage, secure, improve, and report on end user experience by coupling the world’s most lightweight agent with a robust data analysis engine to instantly grant complete visibility and control to administrators without impacting end user experience. VMblog visited the Lakeside Software booth during Citrix Synergy 2016 and…