Restaurant | POS Device Support

Global Fast-Food Chain Feature Logo Image

Global fast-food chain delivers better device support with health scoring, predictive analytics

When device and software faults caused credit card readers to stop working — sometimes for months — employees were forced to enter in numbers manually, which cost the company a large sum in processing fees.

Using Lakeside Software’s Digital Experience Cloud, powered by SysTrack, the franchise was able expand its view across point-of-sale endpoints to monitor and proactively resolve issues, as well as reduce overall ticket resolution time by 30%.

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