Ticket Deflection

Stop help desk tickets before they start with device self-healing and AI assisted self help

goal

Take a data-driven proactive IT approach to preventing help desk tickets.

How much could you save by decreasing help desk tickets?

With the right data, you can avoid some IT tickets altogether. Lakeside Software identifies trends in the issues driving help desk tickets based on accurate, real-time endpoint data. Using this data, you can proactively resolve common issues before the employee submits a ticket.

Three people collaborating on a laptop at a table

Outcomes

Increased Efficiency: Proactively resolve problems before they become tickets.
Reduced Support costs: Lower the number of IT help desk tickets.
Increased Employee Productivity and Satisfaction: Minimized disruptions and better digital employee experience.

Did you know?

Help desk backlog and overstretched budgets are two of the most common challenges IT teams face. With more than 10,000 data points coming from endpoints every 15 seconds, SysTrack can easily identify issues before they become tickets and take some of the burden off L1 technicians.