The Digital Experience Guide

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Explore What It Means to Be a DEX Leader

There is a persistent perception gap between employees and leadership on the state of digital experience. Only 20% of executives see the need for major improvement in digital employee experience (DEX) while 52% of employees believe DEX should be a top priority for management.


Which raises a couple critical questions: How do organizations improve DEX? And at what point can they become DEX leaders?


This guide takes a closer look at DEX leadership, the business outcomes it can provide, and what it takes to bring your organization to the next level.

Lakeside Software’s Digital Experience Guide combines 25 years of industry experience with results from our recent global survey, conducted in 2022, featuring responses from 200 C-level executives, 200 IT leaders, and 200 employees from organizations of different sizes, revenue, and levels of DEX maturity. 

7 Qualities of Digital Employee Experience Leadership

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Proactive IT: Shifting from solving issues only after they occur to preventing problems in the first place.

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Full Integration: Having a single source of truth that provides a holistic view of the environment to all of IT.

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Complete Data Collection: Gathering a broad range of technical metrics from endpoints and user sentiment.

Personalized IT: Providing individual end users with the specific hardware, software, and IT support they need.

Self-Help Access: Creating an “always on” IT environment that supports users continuously.

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Automation: Setting up automatic actions to remediate, update, and patch across the IT estate.

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Predictive Analysis: Leveraging artificial intelligence and machine learning to prevent issues.

“To drive enhanced employee experience, you need to be able to prioritize and assess the impact of user issues, and if there are outages respond swiftly and effectively. Poor digital experience impacts employee productivity, which hurts the bottom line, and it effects employee’s ability to best serve their customers, which is bad for business.”

Chris Kirkpatrick

Global Portfolio Leader, Kyndryl