Proactive IT: Shifting from solving issues only after they occur to preventing problems in the first place.
Full Integration: Having a single source of truth that provides a holistic view of the environment to all of IT.
Complete Data Collection: Gathering a broad range of technical metrics from endpoints and user sentiment.
Personalized IT: Providing individual end users with the specific hardware, software, and IT support they need.
Self-Help Access: Creating an “always on” IT environment that supports users continuously.
Automation: Setting up automatic actions to remediate, update, and patch across the IT estate.
Predictive Analysis: Leveraging artificial intelligence and machine learning to prevent issues.