Advantages of a Need-Based Approach to IT
You don’t need travel back in time to discover the details surrounding IT issues — not when you have Lakeside Assist for ITSM. Integrated with ServiceNow, this cutting-edge solution provides a comprehensive view of the end user's device, allowing for faster ticket resolutions and improved end user satisfaction.
With Lakeside Assist for ITSM, IT teams can:
• Simplify troubleshooting with clear root cause analysis (RCA) tools and actionable next steps
• Accelerate ticket resolution by utilizing precise insights from SysTrack's data collection and analysis engine
• Enhance agent productivity with easily understandable and repeatable processes
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
With World Productivity Day fast approaching on June 20, we want to recognize the importance of creating an environment that supports workplace productivity.
If you Google “Top Productivity Killers,” you’ll get a series of expected answers: cell phones, internet browsing, conversations with colleagues, etc. But what’s notably missing are the digital disruptions that impact an employee’s ability to do their job.
In May, we conducted a weekly LinkedIn poll not necessarily to challenge Google’s findings but for us to better understand employee productivity in the
Lorem ipsum dolor sit amet, consectetur adipisicing, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut. Ut ad minim veniam.
JavaScript Placeholder
