Proactive Services for Better Experiences

Cut through the noise to predict and prevent widespread issues using rich digital experience data and machine learning.

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Never miss a chance to prevent problems

Richest Data in the Industry

10,000 metrics captured at the edge every 15 seconds.

Intelligent Edge Detection

1,300 sensors constantly searching for issues and anomalies.

Out-of-the-Box Fixes

220 prebuilt scripts to solve common problems plus the ability to use your own.

Find and address top problems

Lakeside’s Proactive Services cut through the noise by surfacing real-time issues and categorizing them based on impact, so you know what problems to tackle first for maximum digital experience improvement.

Automate problem resolution

Once you understand your high impact and frequent problems, Lakeside’s solution helps you act on these insights with the ability to mass-heal critical issues with scripts as well as identify opportunities for self-healing, where an action is tied to a sensor for fully hands-off resolution. Lakeside provides hundreds of factory automations out of the box written by experts and packaged by use case, making it easy to get started with relevant scripts that work.

SOLUTION-BRIEF: Creating a Self-Healing Help Desk

By having control of the monitoring structure, we have the ability to better understand what the performance issues are, where they occur, and how many users are being impacted by those issues. With analytics, we are able to take proactive measures and quickly correct them.

Gülsen Bayramusta
CIO Turkish Aerospace Industries

Discover patterns and trends

Take your proactive practice to the next level with predictive analytics that uncover patterns in sensor clusters and help you forecast and prevent future problems.

Add intelligence to
change management

Wondering if a change, such as an upgrade or patch, had a positive or negative effect? Lakeside’s Proactive Services remove the mystery from change management, so you can smoothly roll out changes without degrading digital employee experience.

Engage employees for
better experiences

The app’s survey, announcements, and engagement pop-ups enable you to involve employees in the IT process, solicit feedback, and communicate important information.