The DEX Engineering Platform

SysTrack is how organizations with complex IT environments get the observability they need to solve problems and make data-driven decisions across their entire digital estate.

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SysTrack Intelligence Package

With the only AI-driven DEX platform, Lakeside Software leverages our embedded AI engine and rich data set to enable IT teams to proactively resolve their most complex issues.

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A Leader in DEX and EUEM

Lakeside was named a Leader in the Gartner® Magic Quadrant™: DEX Management Tools, the Forrester Wave™: EUEM, Q324, and the ISG Provider Lens™ for DEX.

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Trusted by world leading brands

Observability That Has Your Back.

Your day deserves fewer surprises. You need a DEX solution you can trust.

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The end of ticket ping-pong

Get the only solution that shines a light throughout the digital estate, breaking down silos and revealing root causes.

From firefighting to foresight

Leverage everything from automation and self-service to instant prioritization of the most critical issues.

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A true system of record for IT

Continually streamline IT operations, boost employee productivity, minimize hardware and software expenses, and more.

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Use cases

What will you accomplish with SysTrack?

dex
visibility

Gain a complete, real-time view of your digital employee experience.

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hardware
optimization

Ensure everyone has what they need to do their best work.

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software license
optimization

Cut unnecessary software costs.

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Proactive IT Ops
resolution

Fix issues before productivity suffers.

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Self
Service

Help users help themselves.

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help desk ticket
reduction

Cut ticket volume by up to 25%. Reduce MTTR by up to 75%.

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boot & login
analysis

Help everyone’s day get off to a good start.

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Endpoint compliance
& Governance

Ensure all devices are secure and compliant.

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Mergers & acquisitions

Get the visibility you need to merge without guesswork.

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Gain a complete, real-time view of your digital employee experience.

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Ensure everyone has what they need to do their best work.

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Cut unnecessary software costs.

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Fix issues before productivity suffers.

See more →

Help users help themselves.

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Cut ticket volume by up to 25%. Reduce MTTR by up to 75%.

See more →

Help everyone’s day get off to a good start.

See more →

Ensure all devices are secure and compliant.

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Get the visibility you need to merge without guesswork.

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Explore the platform

Report

For AI to be useful to IT, you need good data.

In an Enterprise Strategy Group study, 31% of organizations said the limited availability of quality data is impacting their AI implementation. Learn why the quantity and breadth, depth, history, and structure of data matter for effective AI in “The Essential Role of Data and Data Quality in IT-related AI Model Training”.

Read the report →

92%

of organizations
are already implementing
artificial intelligence

Helps us make informed decisions

If we have this visibility across the whole IT estate, we can potentially save ourselves a huge amount of money. We use SysTrack Assist every time we move forward, because it helps us make those informed decisions.

– Steve Kennedy, Head of End-User Services, Clifford Chance

Discover the view that’s right for you

You need the most comprehensive view of enterprise IT health. Only Lakeside delivers complete visibility.

Streamline IT operations as the business changes and grows.
Easily identify unnecessary spend on things like software licenses and hardware upgrades.
Cut out costly configurations with a comprehensive, out-of-the-box solution that collects all the data you need.
Retain employees and boost productivity with a smooth digital experience that reduces downtime and increases employee satisfaction.

Explore Lakeside for executive leaders →

You need to manage complex IT environments and transformation projects. Only Lakeside offers complete visibility with the most comprehensive data from every endpoint device across your estate.

Lower costs by cutting unnecessary software licenses and avoiding premature hardware upgrades.
Be proactive with AI-based alerts and automated resolutions that address issues before anyone even notices them.
Ensure all endpoints are secure and compliant.
See what employees are really experiencing with SysTrack’s agent installed directly onto every endpoint, capturing 10,000+ data points every 15 seconds, even offline.

Explore Lakeside for IT engineering →

You need the most comprehensive view of enterprise IT health. Only Lakeside delivers complete visibility.

Reduce MTTR with 220 prebuilt scripts that instantly solve common problems.
Catch unreported issues with 1,300 sensors constantly scanning for anomalies.
Prevent new tickets by tackling root causes with the industry’s best L3 RCA and remediation tools.
Let users do more (and L1s do less) with the SysTrack IT Self Help Portal, which provides alerts, one-click fixes, IT announcements, customizable tools, and more.

Explore Lakeside for help desks →

Executive Leadership

You need the most comprehensive view of enterprise IT health. Only Lakeside delivers complete visibility.

Streamline IT operations as the business changes and grows.
Easily identify unnecessary spend on things like software licenses
and hardware upgrades.
Cut out costly configurations with a comprehensive,
out-of-the-box
solution that collects all the data you need.
Retain employees and boost productivity with a smooth digital
experience that reduces downtime and increases
employee satisfaction.

Explore Lakeside for executive leaders →

IT Engineering

You need to manage complex IT environments and transformation projects. Only Lakeside offers complete visibility with the most comprehensive data from every endpoint device across your estate.

Lower costs by cutting unnecessary software licenses and avoiding premature hardware upgrades.
Be proactive with AI-based alerts and automated resolutions
that address issues before anyone even notices them.
Ensure all endpoints are secure and compliant.
See what employees are really experiencing with SysTrack’s
agent installed directly onto every endpoint, capturing 10,000+ data
points every 15 seconds, even offline.

Explore Lakeside for IT engineering →

Help Desk

You need the most comprehensive view of enterprise IT health. Only Lakeside delivers complete visibility.

Reduce MTTR with 220 prebuilt scripts that instantly solve
common problems.
Catch unreported issues with 1,300 sensors constantly scanning
for anomalies.
Prevent new tickets by tackling root causes with the industry’s
best L3 RCA and remediation tools.
Let users do more (and L1s do less) with the SysTrack IT Self
Help Portal, which provides alerts, one-click fixes, IT announcements,
customizable tools, and more.