Meet Lakeside at Gartner® Digital Workplace Summit 2026

Booth #501

Discover the Future of DEX: Headless, AI-Driven, and Human-Empowered

Heading to the  Gartner Digital Workplace Summit, March 23–24 in San Diego? Lakeside Software will be onsite with live demos, expert discussions, and a disruptive speaking session that reveals the next evolution of digital employee experience: Headless DEX.

Join us to explore how organizations are moving beyond traditional admin consoles and embracing autonomous, AI-driven operations that enhance productivity, reduce friction, and scale employee experience outcomes.

Where to Find Lakeside

Visit the Lakeside booth #501

See SysTrack AI in action and speak directly with our leadership team about:

  • Operationalizing AI across the digital workplace
  • Reducing digital friction with autonomous flows
  • Modernizing DEX strategies for an AI-native organization

Don’t Miss Our Sessions

These sessions are ideal for IT leaders focused on AI adoption, employee experience, endpoint operations, digital workplace transformation, and enterprise support modernization.

Theatre Session

Speaker: Oli Giordimaina, Chief Product Officer

Title: Lakeside Software: Headless DEX—Liberating Digital Employee Experience from Admin Consoles

Date: March 24 | Time: 2:45 PM | Room: Port of San Diego 1

Abstract: Headless DEX is the next shift in digital employee experience: outcomes decoupled from consoles. In this session you’ll learn a practical reference architecture for deploying DEX actions through MCP and agent-to-agent (A2A) coordination, the best first workflows (deflection, diagnosis, triage, remediation, validation), and the human-in-the-loop guardrails that make autonomy safe.

What you’ll learn:

  • What Headless DEX really means—and why decoupling outcomes from admin consoles is the next shift in digital employee experience.
  • A practical reference architecture for deploying DEX actions through MCP and agent-to-agent (A2A) coordination.
  • The best first workflows to target, including deflection, diagnosis, triage, remediation, and validation—with the human-in-the-loop guardrails that make autonomy safe and trustworthy for IT teams.
Roundtable Session

Moderator: Mike Schumacher

Title: DEX Time-to-Value, moderated by Lakeside Software

Date: March 23 | Time: 3:15 PM | Room: Geona 2

Abstract: In this interactive roundtable for digital workplace leaders, we’ll discuss how to use DEX to measure and reduce the resource cost of EUC and ITSM: we’ll cover topics such as agentic self-service, deflection vs. interrogation, and L1 to L2/L3 first correct assignment and escalation when L1 to L3 trust is low. Let’s share what is working, swap metrics and playbooks, and discuss using DEX data as a system of record for digital workplace outcomes.

What we’ll discuss:

  • Agentic self-service and what “good” looks like in the real world.
  • Deflection vs. interrogation – avoiding the trap of simply pushing more work onto end-users.
  • First correct assignment and escalation to L2/L3 when L1–L3 trust is low, and how DEX data can close the gap.
  • Using DEX as a system of record for digital workplace outcomes – so you can prove impact and secure ongoing investment.

Save $400 on Registration

Use priority code PCC26EDC for an exclusive Lakeside discount.

Register Now

Let’s Connect in San Diego

Whether you want a personalized demo, time with our leadership team, or a deeper discussion about your digital workplace goals, we’d love to meet you.

Secure your meeting now and get the most from your DWS experience.