Meet Lakeside at Gartner® Digital Workplace Summit 2026

Booth #104

The Hidden Economy of DEX

Heading to the  Gartner Digital Workplace Summit, April 27-28 in London? We’re hosting two sessions designed to help you rethink how you measure, manage, and optimize Digital Employee Experience (DEX) as a core driver of productivity and operational efficiency.

Whether you’re looking to uncover the true cost of poor endpoint reliability or understand how to realize faster value from your DEX investments, these sessions offer practical insights, peer perspectives, and actionable takeaways.

Where to Find Lakeside

Visit the Lakeside booth #104

See SysTrack AI in action and speak directly with our leadership team about:

  • Operationalizing AI across the digital workplace
  • Reducing digital friction with autonomous flows
  • Modernizing DEX strategies for an AI-native organization

Don’t Miss Our Sessions

These sessions are ideal for IT leaders focused on AI adoption, employee experience, endpoint operations, digital workplace transformation, and enterprise support modernization.

Theatre Session

Speaker: Oli Giordimaina, Chief Product Officer

Title: Lakeside Software: The Hidden Economy of DEX

Date: April 28 | Time: 11:30 AM | Room: Arora 7

Abstract: Most enterprises measure EUC support by ticket volumes & cost per seat. But the real tax on DEX lives inside MTTR — in diagnostic investigation, re-diagnosis at every escalation tier, and ticket-bouncing that consume man-hours and IT resources. This session unpacks the hidden economics of DEX: where money actually goes, why 13% of incidents drive 80% of lost productivity, and what it takes to build an endpoint reliability engine.

What you’ll learn:

  • Why MTTR—not ticket volume—is the biggest hidden cost in DEX and EUC support
  • How a small number of endpoint issues create outsized productivity loss
  • What leading IT teams are doing to move from reactive support to endpoint reliability at scale
Roundtable Session

Moderator: Mike Schumacher

Title: DEX Time-to-Value, moderated by Lakeside Software

Date: April 27 | Time: 1:45 PM | Room: Riverview 3

Abstract: In this interactive roundtable for digital workplace leaders, we’ll discuss how to use DEX to measure and reduce the resource cost of EUC and ITSM: we’ll cover topics such as agentic self-service, deflection vs. interrogation, and L1 to L2/L3 first correct assignment and escalation when L1 to L3 trust is low. Let’s share what is working, swap metrics and playbooks, and discuss using DEX data as a system of record for digital workplace outcomes.

What we’ll discuss:

  • Agentic self-service and what “good” looks like in the real world.
  • Deflection vs. interrogation – avoiding the trap of simply pushing more work onto end-users.
  • First correct assignment and escalation to L2/L3 when L1–L3 trust is low, and how DEX data can close the gap.
  • Using DEX as a system of record for digital workplace outcomes – so you can prove impact and secure ongoing investment.

Save €450 on Registration

Use priority code  PCCE21EDC for an exclusive Lakeside discount.

Register Now

Let’s Connect in London

Whether you want a personalized demo, time with our leadership team, or a deeper discussion about your digital workplace goals, we’d love to meet you.

Secure your meeting now and get the most from your DWS experience.