DEX as the Engine for Hybrid Work EUC Optimization
Event details: November 19th · 11:00AM ET · 15 minutes · Online
Presented by: Bruce Guptill, Distinguished Analyst at ISG
SLAs are met. Tickets are closed. And employees still lose time to slow devices and lagging SaaS apps. ISG calls this the watermelon effect: green on the outside, red on the inside. Traditional EUC metrics measure what IT does, not what users feel. As endpoints multiply and team sizes stay flat, that gap gets harder to ignore.
What you’ll learn
Measure “good” from the user’s seat
See how experience-based service level indicators (SLIs) and service level objectives (SLOs) give EUC teams a reliability target that reflects real employee experience. DEX telemetry provides the data to define both.
Fix what matters most, first
Learn how error budgets tied to user impact change how teams prioritize remediation, time patches, and plan device lifecycles. Less guesswork, fewer surprise rollouts.
See where AI is taking EUC next
ISG shares how AI diagnostics, guided root-cause analysis, and governed automation are moving EUC from reactive support to proactive reliability engineering.
Why 15 minutes?
Because your team doesn’t have an hour to spare. This is a focused briefing built for busy IT leaders: the key research, the practical shift, and what to do about it.