Knowledge 2026

Booth #4506

Shrink MTTR. Reduce tickets. Smarter ITSM with agentic AI

Heading to the  Knowledge 2026, May 5-7 in Las Vegas? We’d love to meet you! Visit us at our booth to see SysTrack AI in action, and join our sessions to learn how service desk leaders can move beyond L1 automation to deliver L3-level outcomes with trusted, real-time endpoint telemetry.

Where to Find Lakeside

Visit the Lakeside booth #4506

Agentic AI is only as effective as the signals it can trust. Lakeside Software uniquely enriches IT workflows with precise, real-time root-cause telemetry from every endpoint—so teams can diagnose faster, route tickets right the first time, and automate where it’s safe.

  • Operationalize AI responsibly with explainable findings and guardrails that keep teams in control.
  • Accelerate resolution times with high-frequency, correlated endpoint telemetry that pinpoints root cause.
  • Reduce ticket volume by shifting left: automate repeatable L1 tasks and prevent issues from recurring.
  • Improve employee experience with data-backed prioritisation that focuses effort where users feel it most.

Don’t Miss Our Sessions

Join Lakeside Software at Knowledge 2026 for two must-attend sessions designed to transform your ITSM approach with DEX intelligence and agentic AI.

Theatre Session

Speaker: Mike Schumacher, CEO

Title: The Digital Employee Experience MTTR Imperative

Date: TBC | Time: TBC | Room: TBC

Abstract: In this session, Lakeside Software will introduce the DEX MTTR continuum and a practical agentic way to operationalize it. ITSM work is shifting from “apps” to orchestrated “flow” and “data”: flow as the headless, orchestrated work that can run across systems, and data as the trusted, contextual signals that make those flows accurate. When those two come together, ITSM becomes a flywheel. Attendees will leave with a framework for measuring MTTR as a continuum, diagnosing where time and money is actually being lost, and designing a context-aware perpetually improving operating model.

What you’ll learn:

  • Understand the DEX MTTR Continuum: Learn how to measure MTTR as a continuum, not just a single number.
  • Operationalize ITSM with Flow and Data: Discover how orchestrated workflows and contextual signals transform ITSM into a continuously improving flywheel.
  • Identify and Address Time and Cost Leaks: Gain a framework for diagnosing where time and money are lost in your ITSM processes.
  • Design a Context-Aware Operating Model: Leave with practical insights on creating an ITSM model that perpetually improves with every incident.
Digital Session

Moderator: Heather Bicknell, Director, Product Marketing

Title: Autonomous ITSM: Turning DEX intelligence into L3 service desk outcomes

Abstract: Achieve dramatically faster resolutions, reduce tickets, and elevate digital employee experience with the power of DEX insights plus agentic AI. Lakeside Software uniquely enriches ITSM workflows with precise, real‑time root‑cause telemetry from every endpoint. In this session, learn how service desk leaders can shift left, automate L1 tasks, and deliver L3‑level outcomes using SysTrack AI—integrated with ServiceNow® ITSM, Now Assist, and more.

What you’ll learn:

  • Achieve Faster Resolutions: Discover how DEX insights and agentic AI can dramatically speed up issue resolution times.
  • Reduce Ticket Volume: Learn strategies to decrease the number of tickets through automation and proactive problem-solving.
  • Elevate Digital Employee Experience: Understand how to enhance the digital experience for employees with precise, real-time telemetry.
  • Shift Left and Automate L1 Tasks: See how service desk leaders can automate Level 1 tasks and deliver Level 3 outcomes using SysTrack AI.
  • Integrate with Leading ITSM Tools: Explore the integration of SysTrack AI with ServiceNow® ITSM, Now Assist, and other tools to optimize workflows.
Register Now

Let’s Connect in Las Vegas

Whether you want a personalized demo, time with our leadership team, or a deeper discussion about your digital workplace goals, we’d love to meet you.

Secure your meeting now and get the most from your Knowledge ’26 experience.