SysTrack Q3 Product Webinar: What’s New in 11.8 & What’s Next 

SysTrack Reliability Engineering is here: new look, new workflow, and a new control tower to manage proactive IT operations. If you have yet to get hands on, this is your opportunity to learn from the experts who built it. See how SRE helps you detect issues, act on them, and prove the outcome of your work, all in one place.  

In this session, we’ll walk through all of the major updates in the SysTrack 11.8 release, what’s in early access, and where the roadmap is headed next. 

WHAT YOU’LL SEE

• See problems before users report them 
  • SRE introduces a full reliability engineering workflow: surface issues by impact, assess blast radius in one click, then own, act, and prove resolution end to end. 
  • New persona views customize information for your role—whether you’re a DEX Specialist focused on improving enterprise health or an EUC Engineer triaging emerging issues. 
• Score experience your way 
  • Experience Index (formerly Health Score V2) introduces a transparent, customizable DEX scoring model based on sensors. 
• Prove SysTrack AI’s ROI 
  • The new usage & ROI dashboard tracks adoption, ticket deflection, and resolution effectiveness against your real cost per ticket, with detail down to the user and channel. 
• Turn diagnostics into graded, ready-to-run automation 
  • The Script Generator and Grader (in early access) turns diagnostics into AI-built automation, then grades it for risk before anything deploys. Novel issues get an engineered fix in hours, not sprints. 
• Help shape the board-ready view of reliability 
  • We’re previewing the Executive Persona, a single view built around SLO attainment and validated ROI that leadership can govern against. 

Meet our speakers

• Oli Giordimaina, Chief Product Officer, Lakeside
• Ben Murphy, Director, Product Management , Lakeside
• Tom Price, Senior Product Manager 
• Thomas Widerquist, Product Manager