PRODUCT

Build a Superior
Digital Workplace

Lakeside Software is the first and only cloud-native Digital Experience Platform, enabling companies to deliver an incredible digital employee experience wherever their employees are working. By collecting the most precise edge-based device telemetry data available, Lakeside’s Digital Experience Cloud is the only solution that can accurately measure the entirety of user experience, help IT proactively improve employee engagement, and be flexibly implemented across a highly distributed environment.

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What is SysTrack?

Built for the Future of Work

Whether your employees are across the room, in the next town, or on the other side of the globe, we help you ensure they have an optimized digital experience.

Transform Your Entire Helpdesk Experience

As employee IT incidents become challenging to resolve, both ticket costs and MTTR rates are escalating at an alarming rate.  Assist addresses both challenges head on.  By instantly prioritizing and rapidly solving common device issues through single-click automation capability, Assist dramatically improves both overall helpdesk efficiency and end user experience.

Don’t Just Think. Know.

You cannot fix and improve what you do not know. By capturing the entirety of end-user experience, Lakeside is able to provide IT with the most complete and accurate set of actionable data available.  When you see more and know more, you can ultimately do more.

White Paper
How SysTrack Works

Make the Leap to Proactive IT Operations

With built in artificial intelligence that delivers insight to your teams without having to rely on submitted tickets, our solution helps you proactively resolve incidents before they affect your users.

Solution Brief
SysTrack AIOps for End-User Computing

Eliminate Your User Experience Blind Spots

Through detailed historical understanding and smart dashboards designed to prioritize help desk activity, you can accelerate root cause analysis, remediate quickly, and improve MTTR. 

Solution Brief
SysTrack for ServiceNow

Turn IT Challenges into IT Opportunity

Improving digital employee experience requires a solution that can be deployed wherever work is being done and holistically improve experience across an array of use cases. Lakeside’s platform provides enhanced agility and efficiency to your IT teams so they can ensure employees not only have the tools they need, but that these devices are performant, reliable, and secure.

Digital Employee Experience Requirements
Holistic and Complete Monitoring
Real-time Intelligent Analytics
Assistance for Rapid Remediation
Automation at Scale
Edge-based Power to Transform
Digital Experience Gaps
Lack of understanding and insight leads to ineffective IT support
Difficulty obtaining insights and lengthy root cause analysis procedures causes help desk inefficiency
Employees are more dependent on devices, reducing available time for servicing
Proliferation of devices are increasing incident frequency, while IT is having to do more with less
IT departments are struggling to holistically address employee experience and successfully deploy new technology
Why Lakeside Digital Employee Experience Cloud?
Data collected across 175 classes of objects provides a single source of truth for complex estate-wide incidents
Advanced digital experience scoring allows for a rapid understanding of the overall health of user or groups
Unification of real-time data with historical context enables faster root cause analysis
AIOps allows for the automated resolution of numerous IT incidents
Delivers value across hundreds of use cases and supports the broadest range of devices and systems

Digital Experience Cloud Platform Overview

Lakeside’s Digital Experience Cloud powered by SysTrack is specifically architected for edge-based environments and designed to be implemented without operational penalty.  With it you have the power to predict and proactively resolve problems that affect large groups of users, monitor and identify growing trends in the environment, and restore control over any technology deployment.

LIGHTWEIGHT AGENT

Near zero resource demand means transparent implementation

MASSIVELY SCALABLE

Supports more than 100,000+ endpoints from a single tenant

USER-MODE ACCESS

No kernel mode components is safer for your business, better for your users

DISTRIBUTED DATABASE

Edge-based architecture allows for more efficient and automated operations

BROAD PARTNER INTEGRATION

Build on your existing technology investments to maximize ROI

SECURE AND PRIVATE

Sensitive data held at the source and GDPR compliant

Find out how businesses leverage Lakeside to build a better digital workplace

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