Transform the service desk experience
Lakeside Software’s Level 1-2 All-in-One Workspace allows the service desk to quickly diagnose and resolve issues with minimal impact to end users. It draws on the rich underlying analytics of the Digital Experience Cloud platform while only surfacing details relevant to lower-tier workflows so your staff can see more, know more, and do more to improve digital employee experience.
Lakeside’s All-in-One Workspace also brings the added value of holistic help desk efficiency through faster triaging, shorter first contact resolution (FCR) times, and lower mean time to resolve (MTTR). It runs as a stand-alone app or tightly integrated with ServiceNow ITSM.