Observe, Measure and Assist
Three Emerging Ways to Drive Workforce Digital Dexterity | Gartner Report
As employees continue to work from anywhere and digital environments become increasingly complex, digital dexterity is more important than ever for organizations.
But how can digital workplaces achieve the right measure of adaptability in the face of new work structures and challenges? By putting employees at the heart of digital strategy, according to the Gartner report Observe, Measure and Assist: Three Emerging Ways to Drive Workforce Digital Dexterity, published on October 26, 2020.
- Use digital experience monitoring/management (DEM) tools to prioritize digital employee experience as a key system performance metric
- Adopt more employee-centric experience level agreements (XLAs)
- Implement digital adoption solutions (DASs) to boost employees’ app proficiency and engagement
Observe, Measure and Assist: Three Emerging Ways to Drive Workforce Digital Dexterity, Gartner, Matt Cain, Melissa Hilbert, Federico De Silva, Daniel Barros, October 26, 2020GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here in with permission. All rights reserved