SRE for EUC: Endpoint Reliability as the “Last Mile” of Site Resilience

Our take on research from Gartner® reveals why reliability engineering principles matter for digital workplace leaders

Site reliability engineering (SRE) changed how IT runs backend infrastructure. The endpoint never got the same treatment, even though that’s where employees actually experience digital services.

Gartner predicts this gap won’t last: “By 2028, 80% of enterprises will use site reliability engineering practices across their organizations to optimize product design, cost and operations, up from 30% in 2024.”*

This digital newsletter pairs Gartner research with Lakeside’s perspective on bringing SRE principles to end-user computing.

Inside you’ll find:

• A complimentary reprint of the Gartner report, “Adopt Site Reliability Engineering Principles to Get Digital Workplace Operations AI-Ready”
• Articles from Lakeside on why AI help desks underperform, and how endpoint reliability engineering shapes support economics

---

*Gartner, Adopt Site Reliability Engineering Principles to Get Digital Workplace Operations AI-Ready, Stuart Downes, 9 February 2026

GARTNER is a trademark of Gartner, Inc. and/or its affiliates.