ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support

Discover how Lakeside Software is redefining IT support for the hybrid digital era

This exclusive ISG Briefing Note explores why traditional reactive models are no longer enough—and how Lakeside’s SysTrack platform enables a proactive, cost-effective approach to IT management.

Inside, you’ll learn:

• Why first correct assignment (FCA) and ticket reassignment rate (TRR) matter for improving IT efficiency and reducing costs
• How deep endpoint telemetry, AI-driven diagnostics, and GenAI assistants transform support workflows
• Strategies for enhancing Digital Employee Experience (DEX) while streamlining ticket routing and resolution
• Key recommendations for balancing automation, intelligent routing, and contextual awareness

Whether you’re an IT leader or digital workplace strategist, this resource provides actionable insights to help you modernize support, improve user experience, and reduce operational overhead.

Download now to access the full ISG analysis and see why Lakeside Software is recognized as a leader in AI-enabled digital workplace solutions.

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