Lakeside Subprocessors List

Last Updated: February 21, 2025

Lakeside Software, LLC or one of its corporate affiliates (collectively, “Lakeside”) may engage and use certain data processors (each a “Subprocessor”) to perform limited activities in support of the operation and delivery of Lakeside’s services. These Subprocessors may access personal data provided or otherwise made available to Lakeside by its customers. Prior to engaging any third-party Subprocessor, Lakeside performs commercially reasonable diligence to evaluate each such Subprocessor’s data protection, information security, and confidentiality practices.

This page provides summary information about the identity, location, and role of the third-party Subprocessors currently being utilized by Lakeside. Lakeside may make modifications to its Subprocessor list via this webpage. Please check back frequently for updates.

As part of Lakeside’s services, Lakeside may provide customers the ability to enable and configure integrations with third-parties not be listed here. By enabling a third-party integration, customers acknowledge and agree that the third-party may process their data as an additional Subprocessor.

SubprocessorLocationPurpose / ServicesTransfer Mechanism
Microsoft CorporationUnited States
Germany
United Kingdom
Australia
UAE
Canada
France
Azure Cloud and Data Center ServicesSCCs
Pendo.io, Inc.United StatesAnalyticsSCCs
Salesforce, Inc.United StatesAuthentication for ZenDeskSCCs
Dynamic Network Services Inc. (“Dyn Inc.”)United StatesMetadata about user locationSCCs
Atlassian, Inc. & Atlassian Pty Ltd.United States
Australia
Backend ticketing system for bug tracking.SCCs
ZenDesk, IncUnited StatesCustomer facing ticketing system for bug tracking.SCCs
IBM WatsonUnited StatesSentiment AnalysisSCCs
SendGrid, IncUnited StatesEmail DistributionsSCCs

Depending on a customer’s geographic location, Lakeside may also engage one or more of its corporate affiliates as a Subprocessor.

Questions about third-party Subprocessors or any other privacy related issues can be directed to [email protected].