Whether it’s supporting employees working in their office, their home, or any combination of the two, today’s digital business needs end-user services to be fully functional across all working environments. In this new era of working, specialized capabilities are required to proactively manage devices both inside and outside corporate networks, as well as quickly deploy whatever applications are needed to support overall user productivity. With the ability to accurately monitor both online and offline devices, and having an entire library of customized tools for remote working use cases, SysTrack helps IT bridge the gap in supporting a highly distributed digital workforce.
Employees are most engaged when they have the tools they need to be productive, and are able to use these tools without frequent disruptions. IT teams have a direct impact on providing this employee experience, however, often lack the capability to properly monitor experience from the end-user’s perspective. SysTrack not only allows for a unified view across your entire estate, but also quantifies the productivity impact those issues have on end users. When downtime is identified, IT teams can use SysTrack to expedite problem resolution and minimize any lost productivity.
IT leaders responsible for end-user computing are challenged with determining the right set of tools for specific users while keeping costs down. SysTrack and its persona framework segment your users based on their monitored workstyles and continuously determine the right endpoint, application, and delivery methods for their diverse requirements rather than in an antiquated “set-and-forget” fashion.