Faster, cheaper solutions for IT problems.
To increase service desk efficiency, IT teams have set the goal of reducing the number of simple, repeatable incidents and service requests. SysTrack identifies recurring and common incidents using AIOps and triages them based on their end-user experience impact. While issues are being researched, users can be notified that IT is aware of the issue, and when a solution can automatically be rolled out to all those impacted without the need for service desk engagement.