End-User Experience

Remote Workforce Experience Management

Giving IT the visibility and tools to support employees from anywhere.

Request a demo

50%

of employees report that they face more distractions when working remotely.

45%

of employees believe collaboration and teamwork is less effective in a remote setting than in a traditional setting.

95%

of employees believe technology-related issues they've experienced can be avoided or prevented.

Challenges organizations face with remote work

With only an internet connection keeping remote employees in touch with coworkers and giving them access to essential work resources, any kind of small disruption — whether it’s a dropped video call or a cloud-service outage — can have a major impact on the remote work experience. And without the ability to see across home networks, IT personnel are often limited in what they can do.

A solution that works everywhere

Whether addressing a home Wi-Fi issue, dropped video call, or cloud-service outage, IT visibility is critical for improving remote work experience. And the more IT teams can see, the easier it is to initiate different strategic approaches — including proactive support, automation, and transformation — for better long-term productivity and business outcomes.

Lakeside’s Digital Experience Cloud, a cloud-native digital experience management platform, delivers that visibility by quickly scaling to the edge with few limitations and working inside and outside corporate networks to securely collect and analyze endpoint data.
By taking a more holistic view of remote environments, IT can quickly identify productivity roadblocks, thoroughly troubleshoot issues, optimize setups, and do more to improve digital experiences for remote workers.

Improving the remote workforce experience with Lakeside

No matter where organizations are in their remote workforce experience management journey, Lakeside has the data-driven capabilities to make working from anywhere as productive as possible.

Monitor end-user experience

Explore connectivity and latency

Track critical app performance

Optimize IT assets

Monitor end-user experience

By continuously collecting and analyzing endpoint data from physical and virtual machines, IT can determine the quality of remote work experiences — both in real time and historical context — through system, device, and user behavior details, as well as one the most important metrics: the end-user experience score.

Explore connectivity and latency

Get to the bottom of connection issues with immediate views of application network performance, application latency service mapping, network saturation, workforce connectivity habits, and more that can help IT troubleshoot problems affecting employees who are working from home or satellite location.

Track critical app performance

Tracking the performance of critical apps can alert IT to possible issues — such as slowness, faults, outages, and high resource consumption — and prompt proactive or even preventative measures. The effect of app performance on end users also allows organizations to establish experience level agreements (XLAs) that demand higher standards from third-party vendors.

Optimize IT assets

Endpoint data helps organizations locate and take stock of equipment, devices, licenses, and other resources to strategically rationalize upgrades, refreshes, reallocation; to remove unused or underutilized assets; or to plan migrations or deployments. This not only streamlines IT operations, but also prevents the cost and maintenance of unnecessary resources.

Remote Workforce Experience Management

Challenges organizations face with remote work

A solution that works everywhere

Improving the remote workforce experience with Lakeside

Monitor end-user experience

Explore connectivity and latency

Track critical app performance

Optimize IT assets

Ready to deliver an incredible digital employee experience?