Deliver Peak Digital Employee Experience Excellence in 4 Steps
Ownership of digital employee experience (DEX) spans across business units, but IT leaders have the unique ability to positively impact DEX through technology.
In fact, Gartner® finds that “delivering digital employee experience excellence drives many positive outcomes for the digital workplace, including: increased employee engagement and discretionary effort; positive talent retention and recruitment efforts; increased satisfaction and effectiveness with work applications;” and more. To achieve these benefits, though, IT leaders must strategically approach their role in employee experience.
To get started, Gartner has identified four steps that digital workplace leaders can take to deliver peak DEX:
- Align key partners
- Develop employee personas
- Identify digital friction and support diverse employee types
- Design your digital workplace framework for optimal DEX
Gartner®, Deliver Peak Digital Employee Experience Excellence in 4 Steps, Tori Paulman, Lane Severson, Jim Murphy, Jason Wong, Helen Poitevin, Dan Wilson, 2 February 2022.
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