From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT’s Next Great Transformation
Over the past decade, the digital workplace has evolved steadily, but the current wave—driven by generative and agentic AI—is a rapid and fundamental shift. In 2023 and 2024, generative AI grabbed headlines as organizations experimented with pilots. By 2026, we’re seeing AI move beyond answering questions to executing work, ushering in a new operating model…