As remote work surged in 2020, so did interest in using end-user experience management solutions to support digital employee experience (DEX) outside of the office. Now, with rising concerns around employee engagement and burnout, the conversation around measuring and managing the entirety of an employee’s experience is as needed as ever.

Following our webinar, “IT’s Time: Making 2021 the Year of Employee Experience,” we asked Andrew Hewitt, leading employee experience (EX) analyst at Forrester, for his insights on how organizations can understand and improve holistic EX.

Keep reading to see his responses or download the PDF: