Find solutions faster and gain greater value with Lakeside Academy and a wide variety of technical support for customers
Looking to gain even more value from Lakeside Software’s SysTrack? Look no further than Lakeside’s new-and-improved Customer Gateway, our one-stop information hub that’s been expanded to make learning about and using SysTrack even easier.
Here are a couple of our newest features:
The all-new Lakeside Academy provides role-based paths for fast and focused learning, as well as an expanding list of elective course to address specific needs and use cases. Core courses include:
- Level 1 Help Desk Technician
- L2/L3 Service and Support
- Desktop Engineers
These new Lakeside courses are engaging and interactive, and feature relevant use cases and helpful characters — including Dex the dragon — to offer tips and support along the way. There are also new certification badges to showcase your updated mastery.
Lakeside is also unveiling enhanced functionality for customer technical support. Customers can now access contextual suggestions for self-service help articles that can help solve issues quickly and even eliminate the need to open a support ticket at all. If tickets must be opened, users can do so right from the same page, and can manage and view their previous and pending tickets as well.
Customers will also be able to link to the documentation portal, an indexed and searchable directory of knowledge featuring SysTrack technical information, product guides, knowledge articles, and our ongoing series of Grab & Go video tutorials.
Subscribe to the Lakeside Newsletter
Receive platform tips, release updates, news and more