IT Operations & Support

Over the past two decades, the global enterprise technology ecosystem has undergone a profound structural and operational transformation. Driven by the imperative to deliver highly available, hyper-scalable, and deeply resilient digital services, organizations have fundamentally reimagined their backend infrastructures. At the absolute core of this transformation has been the widespread adoption and maturation of Site…

While DEX traditionally lived in the realm of End-User Computing (EUC) and IT support—focused on device health, software deployment, and helpdesk tickets—the increasing complexity of the modern workplace is forcing a shift. As companies rely more on distributed systems, cloud applications, and hybrid work models, the methods used to ensure employee productivity have had to…

As IT environments become more complex — and even fickle to accommodate regular updates and changes —, enterprise IT is constantly seeking ways to improve incident resolution and reduce the workload of their most skilled engineers. “Shifting left” is a well-known strategy in IT, where incident resolution tasks traditionally handled by Level 3 (L3) support…

In today’s always-evolving IT landscape, enterprises are under immense pressure to deliver seamless and efficient services to support employee productivity. At the heart of this effort lies the Digital Employee Experience (DEX), which encompasses how employees interact with the IT systems and digital tools provided to them. A poor DEX can significantly hinder employee efficiency,…

“Shifting left” — that is, moving incident resolution from higher-level support tiers such as Level 3 (L3) down to lower levels, ideally to Level 1 (L1) or even to self-service, aka Level 0 (L0) — is an effective way to do more with less. 

Deep visibility, enabled by robust and high-quality data, is the next thing — really the only thing Lakeside’s Founder Mike Schumacher recently explained why our SysTrack endpoint monitoring platform will never crash your systems. In short, Mike chose an agent design that would run in user mode instead of kernel mode. As he explains, “That…

Many of the world’s largest companies’ operations came to a screeching halt earlier today with the global outages caused by CrowdStrike’s Falcon update for Windows. While CrowdStrike has identified the cause and issued a workaround, enterprises around the world must grapple with what to do next. Could the CrowdStrike outage have been prevented? With hindsight…

In today’s digital workplace, there are often far too many gaps in visibility to understand what is happening across the entire enterprise. This is the dark estate. One key reason for this phenomenon is that most monitoring solutions are powerless to tell you what happens when a device goes offline. Only SysTrack gives support and…

Everyone has been talking about ChatGPT since Open AI rolled out that very public interface at the end of 2022. It certainly caught the attention of every type of enterprise in every industry. Today, we’re all trying hard to tackle these shiny tools to make them useful for specific use cases.   One of the fundamental…