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What IT Leaders Need to Know About the EU’s New Corporate Sustainability Reporting Directive (CSRD)
ByLakeside Team December 29, 2022December 19, 2023

Understand the European Union’s new sustainability reporting directive and how to prepare for the potential impact on businesses The Corporate Sustainability Reporting Directive (CSRD) is a European Union regulation that will impact global organizations of all types. The directive requires publicly traded companies to disclose their sustainability reporting data and is designed to increase transparency,…

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Digital Workplace | IT Operations & Support

How to Build Up IT Resilience with Proactive DEX Management
ByLakeside Team November 18, 2022June 20, 2024

Managing digital employee experience with expanded IT visibility and automations can help businesses adapt to whatever the future holds If the last few years have taught leaders anything, it’s that being prepared and agile is absolutely critical for businesses. Case in point: The Covid-19 pandemic, which continues to challenge organizations with supply chain and other…

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Digital Workplace | IT Operations & Support

Improve Employee Satisfaction with Reduced Downtime
ByLakeside Team October 20, 2022December 18, 2023

Resolving tickets alone aren’t enough to reduce downtime for busy employees. Help desks also need to proactively prioritize DEX, too It goes without saying that most employees these days depend heavily on technology. And it follows that when a disruption occurs, it can mean slowing down or stopping an employee’s productivity. But the nuances of…

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Digital Workplace | IT Infrastructure | IT Operations & Support

How to Achieve Full IT Visibility Across the Enterprise after an IT Outage
ByLakeside Team October 13, 2022July 19, 2024

Do you know which software is running across your IT estate? As last week’s global IT outages demonstrated, even the most resilient enterprise IT systems can experience major outages. Accordingly, IT leaders are tasked with not only preventing such incidents (the “What keeps you up at night?” scenarios) but also ensuring fast recovery when outages do occur….

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IT Infrastructure | IT Management | IT Operations & Support

VIDEO: How to Troubleshoot Business Application Experience in 60 Seconds or Less
ByRachel Frnka September 21, 2022May 3, 2024

Lakeside’s updated web app analysis capabilities provide IT with quick, expanded visibility and insights into the root causes of issues Business applications are critical to employee productivity, collaboration, and engagement. So when conference rooms stop connecting or customer relationship management (CRM) platforms crash, the bottom line is affected. To combat this, organizations need to ensure…

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Digital Workplace | IT Infrastructure | IT Management | IT Operations & Support

Growing Green IT Initiatives: How to Make Operations and Infrastructure More Sustainable
ByLakeside Team September 16, 2022December 19, 2023

Dig deeper into IT’s environmental impact and explore these 6 ways organizations can cut waste and create greener digital workplaces Corporate sustainability has gone from a niche initiative to a mainstream business practice in recent years. And it’s not just a PR tactic — an estimated 73% of modern, global consumers prefer to shop from…

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Digital Workplace | IT Operations & Support

Tools for RCA Success: How to Evaluate RCA Tools
ByLakeside Team September 9, 2022December 18, 2023

Your guide to the choosing the right root cause analysis solution that will accelerate incident detection and effective remediation This is the last in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading the…

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Digital Workplace | IT Infrastructure | IT Operations & Support

Calculate the Real Value of Lakeside’s Digital Experience Cloud
ByLakeside Team August 17, 2022December 19, 2023

What a commissioned, independent study reveals about the potential cost savings and business benefits of Lakeside’s EUEM solution Most IT leaders already know the general value of having quality digital employee experiences that create more productive digital workplaces. But exactly how much is it worth? About $14.7 million in potential enterprise benefits versus $4.1 million…

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IT Operations & Support

Tools for RCA Success: What Should a Root Cause Analysis Tool Include?
ByLakeside Team August 12, 2022December 18, 2023

Deep telemetry, AI-powered analytics, and other key features are critical when evaluating and investing in root cause analysis tools This is the second in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading the…

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Digital Workplace | IT Management | IT Operations & Support

Foundation for Strong DEX: Why Lakeside Is Named a Leader in Forrester Wave™ Report
ByRachel Frnka August 4, 2022December 18, 2023

A closer look at what Lakeside’s Digital Experience Cloud platform offers in the expanding end-user experience management space The future of hybrid work has dominated business strategy planning since the pandemic. Employees want flexibility, so organizations have adopted policies to return to the office, work remotely, and everything in between. Simultaneously, IT has reacted with…

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IT Operations & Support

Tools for RCA Success: How to Move IT Forward with Modern Root Cause Analysis
ByLakeside Team July 28, 2022December 18, 2023

Explore the differences between traditional and modern root cause analysis, and how to use automated RCA for greater IT efficiency This is the first in a three-part series exploring ways IT can upgrade its root cause analysis strategy, and criteria for evaluating and deriving the most value out of RCA tools. Learn more by reading…

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Digital Workplace | IT Infrastructure | IT Operations & Support

6 Business Decisions that Impact Digital Employee Experience (and What IT Can Do About It)
ByRachel Frnka July 14, 2022December 19, 2023

How greater visibility and data can help IT carry out organizational initiatives without sacrificing digital agility and employee experiences It’s seen everywhere: Organizations finalizing their hybrid work policies and hiring more remote workers than ever before. Less visible, however, is the influx of support tickets hitting the queue related to connectivity, application, and hardware issues. …

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