Discover the benefits and risks of unsanctioned workplace technology, and how to increase security and improve digital employee experience Shadow IT is lurks in the corners of every enterprise these days. With the rise of cloud computing, the internet of things (IoT), and bring-your-own-device (BYOD) culture — plus the latest hybrid working trends — users…
Discover how AI capabilities and streamlined incident resolution can improve ITSM metrics, reduce IT costs, and enhance DEX When IT issues are commonplace at your organization, it’s time to review your digital employee experience strategy. High support ticket volumes and slow incident resolution can cause employee frustration and financial losses for the business. There’s a…
Discover the reasons for and benefits of shifting service desk operations further to the left, and how Lakeside can help Recent trends in IT service management (ITSM) accentuate the importance of proactive IT. The goal is to prevent problems before they occur — a strategy that helps to reduce support desk costs and improve end-user…
A quick guide to how digital experience management can improve IT visibility across the entire digital environment — apps included. As part of their efforts to improve IT efficiency and employee engagement, organizations are moving from application performance management (APM) to digital experience management (DEM) platforms. Why? Expand IT visibility across the entire digital environment…
A self-healing support desk enables the shift from reactive to proactive IT operations. By predicting and solving problems before users complain, organizations can lower service desk ticket volumes and minimize downtime. As a result, your employees’ productivity is not compromised, and IT staff can focus on more strategic tasks.
It’s possible to transform the help desk experience for both IT and end users. All you need is the right solution I used to work as an IT service desk manager. If I’d had the right tools at the time, I might still be one. Instead, I changed careers and started working at Lakeside, which provides…
How to successfully prioritize digital experiences, streamline L1 support, and proactively address IT issues
New remote work challenges and distributed workforces have revealed service desk inefficiencies that can frustrate end users, waste IT resources, and impact business outcomes. Help streamline service desk operations and improve the overall help desk experience with an effective first call resolution strategy.
How continuous data, intelligent analysis, and automation can help streamline IT support and reduce downtime There are a lot of acronyms floating around the average support desk, but one that really matters to both you and your end users is MTTR. However not everyone understands just what it means and, more importantly, how to keep…
Gain real visibility across environments for better insights into digital employee experience The old saying goes that if all you have is a hammer, every problem looks like a nail. And this is certainly true in the IT world. There are a broad number of vendors and technologies that claim to provide “end-to-end” monitoring of systems, applications,…