From Tickets to Outcomes: What Four Practitioners Told Us About the Present and Future of DEX, ITSM, and SRE
About twenty minutes into our webinar on outcome-led service desk, my power went out. I came back online to report that my own digital employee experience had deteriorated considerably. It got a laugh, and it made the point better than any slide could have. The experience is the thing that happens to you. The ticket…
