Lakeside Software Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools

Recognized for Completeness of Vision and Ability to Execute

We are excited to share that Lakeside Software has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools.  

When our founder and CEO, Mike Schumacher, returned last year, he set a clear mandate for Lakeside: Accelerate innovation, scale AI capabilities, improve the SysTrack user experience, and deepen Lakeside’s business-centric impact across enterprise IT. 

In our view, being recognized as a Leader in this year’s Magic Quadrant reflects Lakeside’s delivery on these commitments. As a pioneer in this space for nearly 30 years, we believe providing organizations with deep and complete visibility of their digital workplace has set us apart and enabled our customers to tackle more complex problems. Now, as we introduce innovations like SysTrack AI that do the heavy lifting for support teams, we see our differentiation growing from the industry’s richest source of digital workplace insight to the auditable, reliable source of truth for autonomous action.  

Why Trust Is Central to an Autonomous Future 

We believe that the next phase of DEX will be defined not just by observability, but by what organizations can confidently do with that insight. At a time when IT is being asked to move faster and do more with fewer resources, confidence in the underlying intelligence matters more than ever. In our view, the value of AI in DEX will depend not just on automation itself, but on whether teams can validate, trust, and act on the recommendations it provides. 

With our legacy of deep, contextual telemetry, we believe we are uniquely suited to help organizations succeed in that journey.  

A Note to Our Customers and Partners 

If you are a Lakeside customer or partner reading this, thank you! Your collaboration and drive to deliver the best digital employee experience while optimizing costs has helped us build and innovate in ways that deliver real business impact. 

We wouldn’t reach milestones like this one without you. Thank you for helping us define the next era of AI-driven DEX engineering. 

Accessing the Report 

For those with a Gartner subscription, the report is live on the portal today. For those without access, Lakeside will be providing a complimentary copy—check back here soon for the full report! 

About Gartner and the Magic Quadrant 

Gartner delivers actionable, objective insight to executives and their teams. Its expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. 

The Gartner Magic Quadrant evaluates vendors based on their Ability to Execute and Completeness of Vision. We are honored to be included among the recognized vendors in this important report. Learn more about the Magic Quadrant. 

Citation: Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Stuart Downes, Robin Milton-Schonemann, June 8, 2026 

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