Press Release

Direct edge performance insights and diagnostics made instantly actionable for IT, end-users, and applications BOSTON, Nov. 18, 2025 — Lakeside Software, the industry-leading digital employee experience (DEX) company, today launched an AI reasoning engine built on 20+ years of edge telemetry and analytics expertise. The platform lets enterprises rapidly diagnose IT issues that degrade end-user experience…

Global Highlights Include SysTrack’s Deep Visibility, AI-Driven Insights, and Customer-Centric Innovation BOSTON, Oct. 22, 2025 (GLOBE NEWSWIRE) — For the third consecutive year, Lakeside Software, the industry-leading digital employee experience company, has been recognized as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2025 Provider Lens™ evaluations for Digital Employee Experience…

Addition of Aleksey Shafransky strengthens global engineering capabilities and perpetuates decades-long leadership in digital employee experience BOSTON, Sept. 18, 2025 (GLOBE NEWSWIRE) — Lakeside Software, the industry-leading digital employee experience company, today announced the appointment of Aleksey Shafransky as Chief Technology Officer. Shafransky will lead Lakeside’s technology and product engineering, with a focus on AI-driven innovation,…

Leadership additions underscore the increasing importance of digital employee experience in driving enterprise success. Boston, MA – September 2, 2025 – Lakeside Software, the industry-leading digital employee experience company, today announced the appointment of three seasoned executives to its leadership team: Oli Giordimaina as Chief Product Officer, Brian Curran as Chief Financial Officer, and Tal…

BOSTON, July 29, 2025 (GLOBE NEWSWIRE) — Lakeside Software, the first AI-driven digital employee experience (DEX) company, today announced the appointment of Daniel Salinas as Chief Operating Officer. In his new role, Salinas will oversee Sales, Customer Support, Customer Success, and Business Development, advancing Lakeside’s go-to-market execution at a pivotal time for the DEX and digital experience…

Highlights include SysTrack’s robust data collection, AI-vision, and customer centricity BOSTON, October 15, 2024 – Lakeside Software, the leading IT data intelligence company, has been identified as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2024 Provider Lens™ evaluation for Future of Work Digital Employee Experience (DEX) Solutions….

BOSTON, August 28, 2024 – Lakeside Software, the leading IT data intelligence company, has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. The Magic Quadrant evaluated 16 vendors and recognized as a Leader based on its Ability to Execute and Completeness of Vision. “Demand for objective…

This collaboration enhances Lakeside’s AI capabilities designed to improve end-user experience BOSTON, August 6, 2024 – Lakeside Software, a leading IT data intelligence company, has partnered with Microsoft to create innovative solutions for organizations with large, complex IT environments.  Lakeside aggregates and analyzes a vast amount of endpoint and telemetry data and then uses an…

SysTrack is “ideal for customers seeking to drive proactive IT initiatives” and received the highest score possible in data querying, root cause analysis, partner ecosystem and ten other criteria BOSTON, July 30, 2024 — Lakeside Software, the leading IT data intelligence company, has been named a Leader in The Forrester Wave™: End-User Experience Management, Q3…

AI-driven innovation delivers operational improvements and significant ROI to large, global enterprises BOSTON/LONDON July 16, 2024—Lakeside Software, the leading IT data intelligence company, has announced the general availability of its SysTrack Intelligence Package, which adds AI-insights to the company’s unmatched collection and analysis of endpoint data in the end-user monitoring space. The new offering accelerates…

Strategic alignment will revolutionize the employee experience landscape by combining industry-leading telemetry and sentiment data to drive substantial business outcomes. Boston [May 20, 2024] – Lakeside Software, the leading IT data intelligence company, announces a new partnership with Qualtrics, the leader and creator of the experience management (XM) category, designed to revolutionize the employee experience….

The award celebrates technology innovation and delivery excellence BOSTON, May 16, 2024 –  Lakeside Software, the leading IT data intelligence company, announced its recognition as the Technology Company of the Year by the Real Innovation Technology Awards (RITA). This accolade celebrates Lakeside’s dedication to innovation, excellence, and impactful contributions to the technology and enterprise IT…