Press Release

Extending full telemetry, natural language querying, and analytic engine access to mobile devices for real-time IT operations and decision-making. BOSTON, May 19, 2025—Lakeside Software, the first AI-driven digital employee experience company, today announced the SysTrack Mobile Experience, which delivers real-time IT telemetry, natural language querying, and context-aware insights to mobile devices. Available June 2025, it…

Hobbs to Lead Results-Driven Team Across Strategy, Product Management, Product Marketing, and Product Value Delivery BOSTON, February 12, 2025—Lakeside Software, the first AI-driven digital employee experience company, has unified its strategy and product-focused teams, creating a cohesive group designed to seamlessly align strategy with product, adapt swiftly to market shifts, and deliver an unparalleled product…

Honoring exceptional achievements in innovation, growth, and customer impact BOSTON, January 28, 2025 — Lakeside Software, the first AI-driven digital employee experience company, celebrates the winners of its second annual Partner Awards. The 2024 awards recognize outstanding contributions to innovation, growth, and customer impact. Lakeside’s Partner Program is a pillar of its strategy, empowering organizations…

The company was recognized for its innovation and excellence in leveraging AI to optimize IT operations BOSTON, December 17, 2024— Lakeside Software, the first AI-driven digital employee experience company, has been named AI Company of the Year by CIOReview. Recognized for its innovative use of AI, Lakeside empowers organizations with large, complex IT environments to…

Lakeside Software Releases Forecasts for the AI-Driven Year 2025 December 5, 2024 – Lakeside Software, a leading company in IT Data Intelligence, has identified the key trends for 2025 that will fundamentally transform the IT industry. According to Alexander Laubert, Director DACH at Lakeside Software, technological advancements such as AI-driven automation, self-healing systems, and the…

Highlights include SysTrack’s robust data collection, AI-vision, and customer centricity BOSTON, October 15, 2024 – Lakeside Software, the leading IT data intelligence company, has been identified as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2024 Provider Lens™ evaluation for Future of Work Digital Employee Experience (DEX) Solutions….

BOSTON, August 28, 2024 – Lakeside Software, the leading IT data intelligence company, has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. The Magic Quadrant evaluated 16 vendors and recognized as a Leader based on its Ability to Execute and Completeness of Vision. “Demand for objective…

This collaboration enhances Lakeside’s AI capabilities designed to improve end-user experience BOSTON, August 6, 2024 – Lakeside Software, a leading IT data intelligence company, has partnered with Microsoft to create innovative solutions for organizations with large, complex IT environments.  Lakeside aggregates and analyzes a vast amount of endpoint and telemetry data and then uses an…

SysTrack is “ideal for customers seeking to drive proactive IT initiatives” and received the highest score possible in data querying, root cause analysis, partner ecosystem and ten other criteria BOSTON, July 30, 2024 — Lakeside Software, the leading IT data intelligence company, has been named a Leader in The Forrester Wave™: End-User Experience Management, Q3…

AI-driven innovation delivers operational improvements and significant ROI to large, global enterprises BOSTON/LONDON July 16, 2024—Lakeside Software, the leading IT data intelligence company, has announced the general availability of its SysTrack Intelligence Package, which adds AI-insights to the company’s unmatched collection and analysis of endpoint data in the end-user monitoring space. The new offering accelerates…

Strategic alignment will revolutionize the employee experience landscape by combining industry-leading telemetry and sentiment data to drive substantial business outcomes. Boston [May 20, 2024] – Lakeside Software, the leading IT data intelligence company, announces a new partnership with Qualtrics, the leader and creator of the experience management (XM) category, designed to revolutionize the employee experience….

The award celebrates technology innovation and delivery excellence BOSTON, May 16, 2024 –  Lakeside Software, the leading IT data intelligence company, announced its recognition as the Technology Company of the Year by the Real Innovation Technology Awards (RITA). This accolade celebrates Lakeside’s dedication to innovation, excellence, and impactful contributions to the technology and enterprise IT…