Lakeside Blog

L1 First Call Resolution Strategy
July 28, 2021 | 0 min

5 Steps for Developing an L1 First Call Resolution Strategy

IT Operations & Support
Colleagues look at a computer monitor in a bright office space.
July 23, 2021 | 4 min

How to Rationalize Software to Achieve Significant Cost Savings

IT Infrastructure
Upgrade Your End-User Devices with Need-Based Procurement
July 16, 2021 | 4 min

How to Upgrade Your End-User Devices with Need-Based Procurement

IT Infrastructure
William Smierciak Florida Blue
July 9, 2021 | 0 min

How Florida Blue Improves the Digital Experience Prognosis for Remote Workers with Lakeside

Digital Workplace
9.0.9 Digital Experience Cloud release
June 28, 2021 | 0 min

Transforming the IT Help Desk Experience with Digital Experience Cloud 9.0.9

IT Operations & Support
Statue of Lady Justice in front of a laptop.
June 18, 2021 | 5 min

How XLAs, Proactive IT Make the Difference at LexisNexis

IT Infrastructure
Clever Strategy for Reducing Software Licensing Costs
June 8, 2021 | 0 min

Reduce Software Licensing Costs with This Clever Strategy

IT Infrastructure
Revisit DEXterity 2021
June 4, 2021 | 9 min

Revisit DEXterity 2021: Highlights from Lakeside’s Virtual Conference

Digital Workplace
Resource Placeholder
May 26, 2021 | 0 min

DEXterity Virtual Conference 2021: Day 2

Digital Workplace
DEXterity Virtual Conference 2021: Day 1
May 25, 2021 | 0 min

DEXterity Virtual Conference 2021: Day 1

Digital Workplace
Figure of digital
May 21, 2021 | 0 min

Envisioning the Future of Digital Workplaces | New Research from Lakeside

Digital Workplace
Man resting with his hands behind his head in front of a computer monitor.
May 14, 2021 | 7 min

5 Steps to Shorten Your MTTR

IT Operations & Support
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