May the Force of the Digital Employee Experience Be with You

In a galaxy not so far away, in the vast universe of digital transformation, there exists a powerful force that can make or break the destiny of organizations: Digital Employee Experience (DEX).  

If you are on a journey to master this force, wouldn’t you want the number one AI-driven DEX tool to guide you? Only Lakeside has a truly AI-driven DEX platform. I like to think of it as the Yoda for DEX, and here’s why:  

The Rise of DEX 

Long ago, in a corporate galaxy not unlike your own, companies relied heavily on traditional methods of employee engagement and productivity. This included reactive IT, where an employee had to call the service desk to report an issue. The service desk was left with blind spots – not knowing where or how employees were struggling with technology. However, with the rise of digital technologies, a new era dawned. Just as the Jedi Order rose to protect peace and justice in the galaxy, forward-thinking organizations embraced DEX to empower their employees and drive innovation. But which DEX tool would be right to lead this corporate galaxy to a proactive, data-driven IT approach?  

The Dark Side of the Digital Estate 

Organizations on this journey to find DEX had to beware, because where there is light, there is also darkness. At Lakeside, we know this darkness as “The Dark Estate”. It’s the corners of large, complex IT environments where costly inefficiencies, poor employee experiences, and unresolved problems hide. Just as the Sith sought to corrupt and control the galaxy, these hidden issues threaten to undermine DEX. Without the right data to provide complete visibility to light the way, many organizations get stuck with less powerful DEX solutions – ones that give only a partial view but leave gaps in visibility that can lead to digital discontent among employees. 

Mastering the Force of DEX 

To be the Jedi master of DEX, organizations need to start with data. In this corporate galaxy where everything is being transformed by AI, not just any data will do. The breadth, depth, history, and structure of data are imperative for IT teams to be proactive and, in turn, deliver a stellar digital experience for employees — regardless of if they are on-site, hybrid, remote, or working in another galaxy.  

Only Lakeside delivers the quality and quantity of data that organizations need to excel with DEX. Lakeside has long been the leader in data and proactive IT innovations –  SysTrack’s patented data collection and storage allows the platform to aggregate and analyze vastly more endpoint and telemetry data than anyone else in any galaxy, whether the next one over or far away. It then structures this extensive amount of data in a way that allows IT to extract actionable insights, make data-driven decisions, and see measurable returns.  

The true force of DEX shines in Lakeside’s recently released SysTrack Intelligence Package. Lakeside truly is the only AI-driven DEX platform out there. The SysTrack Intelligence Package is designed to empower organizations with proactive and predictive capabilities, allowing them to anticipate and mitigate IT issues before they escalate. By harnessing the power of AI to analyze patterns and trends within vast datasets, Lakeside Software offers a comprehensive solution that goes beyond traditional reactive approaches. The embedded AI engine not only proactively identifies issues before an influx in help desk tickets but also recognizes the precursors to disruption to predict issues before they occur.  

Just as Yoda helped Luke Skywalker confront the Dark Side and harness the power of the Force, Lakeside helps organizations harness the power of AI purpose-built for DEX to confront the Dark Estate and see fewer tickets, fewer disruptive events, lower mean time to resolution, and less productivity lost.    

A New Hope for Organizations 

In the ever-evolving digital landscape of today’s AI age, DEX serves as a beacon of hope for organizations seeking to thrive in the face of uncertainty. By using the only AI-driven DEX platform, organizations can unleash the creativity, collaboration, and resilience of their workforce, propelling them towards a future filled with endless possibilities. 

As you journey through the corporate galaxy, don’t just accept any DEX solution. Go with the Yoda of DEX – SysTrack.  

May the force of DEX be with you, always.