Discover how Lakeside Software is redefining IT support for the hybrid digital era This exclusive ISG Briefing Note explores why traditional reactive models are no longer enough—and how Lakeside’s SysTrack platform enables a proactive, cost-effective approach to IT management. Inside, you’ll learn: Whether you’re an IT leader or digital workplace strategist, this resource provides actionable…
How Lakeside Software and Kyndryl are enabling a leading healthcare provider to deliver superior digital end user experiences while optimizing IT cost and security A leading national healthcare provider with more than 300 locations enhances patient and medical staff experience and productivity through digital transformation with holistic Digital Experience Management services, powered by SysTrack. Download…
Lakeside named a Leader in Digital Employee Experience and AI-Enabled Digital Workplace Solutions ISG’s Future of Work Solutions Provider Lens compares technology provider capabilities to help IT decision-makers evaluate vendors. According to the report, Lakeside stands out as a Leader in both Digital Employee Experience (DEX)and AI-Enabled Digital Workplace Solutions quadrants. Lakeside’s DEX strengths include…
Lakeside named a Leader for robust data collection, AI-vision, and customer centricity ISG’s Future of Work Solutions Provider Lens compares technology provider capabilities to help decision-makers in evaluating vendors. According to the report, Lakeside stands out as a Leader in Digital Employee Experience (DEX) with strengths in comprehensive data coverage, autonomous AI-driven workplace vision, and…
Case study outlining how partner Capgemini used Lakeside’s SysTrack to improve security compliance, optimize software licensing, and enhance release-testing capabilities for a leading global chemicals company.
Here are five examples of digital workplace use cases — software license rationalization; hardware optimization; proactive ITOps; digital employee experience (DEX); and IT service desk optimization — and the potential ROI they bring.
This white paper the value of having a holistic digital workplace strategy that includes: digital employee experience (DEX) visibility; software license optimization; hardware optimization; proactive ITOps resolution; and help desk ticket reduction.
Explores five elements to consider before choosing the right DEX tool for your organization: data collection; AI and automation; integrations; ROI use cases; and an end-user experience index.
This high-level article examines the debated topics of “burnout” and “hybrid work,” and how to deepen the conversation into actual action. The ideas of IT visibility and digital employee experience are woven into the article as well.
This article explores shadow IT, why employees do it, risks of shadow IT (security, operational inefficiencies, compliance, and inaccurate data analysis and reporting), and why visibility (digital employee experience) is critical to managing shadow IT.
This article overviews three steps to help acheive full visibility of the IT environment and minimize downtime: capture data from IT endpoints; gather insights from endpoint data to drive proactive IT; maintain a strong IT health score across the enterprise.
This e-book covers how to gain the complete visibility of the IT estate to successfully build and implement a digital workplace strategy that boosts your organization’s bottom line and drives business outcomes.