The push for digital transformation is still growing, with only 10% of companies referring to themselves as fully digital and 87% of organizations viewing digital transformation as a means of future-proofing their business. This means every incremental gain in IT performance will improve productivity and profitability across the organization. Read this eBook to learn how…
This introductory guide to digital experience monitoring will help answer: What is digital experience monitoring (DEM)? What are the benefits of DEM? How does the endpoint monitoring approach to DEM work? How can organizations use SysTrack for DEM?
Today, support teams find themselves spending most of their time solving repeatable, low-value issues impacting user experience. SysTrack 8.4 introduces automation, selfhealing, and self-service to help IT shift issues further left to solve this challenge. In this brief you will find more details around the SysTrack 8.4 features, including: Level 0 AIOps Experience feedback scoring Insight…
Investment management firm supports global workforce with flexible workspace delivery With more than 4,500 employees spread across the globe, the UK-based investment management company was challenged to support dispersed user groups that depended on highly performing technology to satisfy clients. Here’s how Lakeside Software’s Digital Experience Cloud, powered by SysTrack, enabled the firm to expand its visibility, achieve a…
Dan Thomas, EUC Enterprise Architect at Geisinger, shares why great end-user experiences are important in healthcare and why Geisinger chose SysTrack to help make those experiences a reality.
Organizations undergoing digital transformation need IT’s support. To be successful, IT must transform alongside the organization in order to address evolving consumer needs and better align IT actions with organizational goals. Digital experience monitoring (DEM) is an emerging practice that gives IT visibility into the factors that influence end-user experience. With this perspective, IT can take strategic…
What Do We Mean by Real-Time Data Processing and What Is the Value for IT? Real-time data helps IT teams find and remediate problems faster for a better end-user experience. However, the definition of “real-time” can vary. In this white paper, we discuss what we mean by real-time data, how it brings value to IT,…
Global fast-food chain delivers better device support with health scoring, predictive analytics When device and software faults caused credit card readers to stop working — sometimes for months — employees were forced to enter in numbers manually, which cost the company a large sum in processing fees. Using Lakeside Software’s Digital Experience Cloud, powered by SysTrack, the franchise was able expand its view across point-of-sale endpoints to monitor and proactively resolve issues, as well…
Managing digital workplaces is one of the most difficult tasks for IT because they don’t have clear visibility into EUC environments. SysTrack is a digital experience management platform that helps IT have better visibility into the performance and usage of IT resources and services in order to support productive digital workplaces with great end-user experience….