If there was any piece of workplace technology needed now more than ever, it would have to be digital experience monitoring.

Because let's face it — we're far beyond the nostalgic nine-to-five days spent at the office. Work looks and feels different now that more and more people are working remotely and from home. Productivity is less about spending the day at a desk and more about getting work done from anywhere at any time, thanks to the devices, apps, and cloud-based platforms that make it possible.

But as convenient as technology can be these days, it's also made our lives a little bit more complex, too. Employees constantly demand better, faster, more accessible devices, as well as the latest tools and services to get work done. And as technology continues to grow more diverse, IT departments are faced with the constant challenge of meeting expectations and supporting good work experiences wherever they happen.

It's no easy feat. Especially without always knowing which problems impact employee productivity at any given moment.

That's why digital experience monitoring (DEM), also known as digital experience management, has become so essential. By uncovering the critical data across complex digital environments, DEM gives IT teams the visibility and means necessary to maintain workplace technology and — just as important — put employee experience first.

But what is DEM exactly? Why is it important? And how does it work? Read on to find answers and insights in this complete guide to digital experience monitoring.