At Lakeside Kickoff 2021, we announced the newly optimized Lakeside Customer Success approach — a new vision and strategy for the evolution and growth of our customer, partner, and MSP digital experience management programs. A successful DEM program requires more than just tools. You need a trusted partner to help you become a DEM Rockstar at your organization by building a winning digital experience team, communicating IT’s value to the business, and leveraging the forefront of DEM innovation.
Here is the breakdown in 10 minutes or less. For more information or details please contact me. As a Customer Success Leadership Team, it is our mission to ensure your team is fully supported to lead the digital employee experience revolution.
High-level we have one simple goal
Partner with our customers, partners, and MSPs to develop a structured, programmatic approach to digital experience transformations.
Our mission as a CS team
We ensure customer success by driving positive business outcomes that enhance the exceptional value of Lakeside’s market-leading products.
How we do it
We ensure the best outcomes by:
Identifying strategies and project plans that improve IT visibility, boost productivity, and reduce costs
Optimize efficiencies that accelerate time to resolution for all use cases through the set-up of instant performance-based dashboards
Provide expert technical consultation to ensure best end user and project outcomes when utilizing Lakeside’s products
Allow programs to scale over time via centralized cloud or on-prem platforms
Lakeside delivers the most comprehensive use case coverage and program value analytics in the industry to yield the highest ROI for our customers and Lakeside’s optimized CS team will ensure that happens.
Your Lakeside team
Every customer, partner, and MSP with a Lakeside CS package has access to:
Named Customer Success Manager
Trusted advisor to mature your DEM posture and ensure value realization
Named Customer Success Engineer
Technical consultant to deliver an optimized product experience and live enablement
Unlimited tech support access to for set ups, upgrades, and to help integrate into your environment.
Unlimited 3-Level Certification Course Access
Unlimited Fast Start Online Training
3-Day Live Webinar Training (Deliverables and touchpoints vary based on CS package purchased)
What activities help drive your DEX positive business outcomes
Pejman Pourmousa is Senior Vice President of Customer Success at Lakeside where he is responsible for the successful adoption of Lakeside’s solutions by its customers. Pejman has spent his career developing and optimizing teams to drive customer satisfaction and business outcomes for their global customer bases. At Lakeside, Pejman oversees a Global Customer Success team which includes Customer Success Management, Customer Success Engineering, Advanced Consulting, Renewal Specialists and Customer Success Operations & Enablement.