Digital Experience Cloud
Digital Employee Experience for Today’s Distributed Workplace
Digital employee experience (DEX) measures the quality of your workforce's interaction with the technology they need to get their jobs done. Enhanced digital experience translates into increased employee engagement because workplace technology plays a fundamental role in productivity.
Unfortunately, current tools are unable to optimize DEX across for the modern hybrid working environment. Research and actual workplace experience overwhelmingly prove a major gap exists between the level of digital experience needed to be most productive and the sub-optimal one most employees are actually having. So why is this happening?
Lack of Visibility
Superior digital employee experience starts with complete, user-based endpoint visibility. Current tools are incapable of monitoring these devices with remote employees. IT cannot fix what they do not know.
Reactive IT Processes
Traditional help desks typically wait for incidents to be reported and then react to resolve them as quickly as possible. However, with up to 80% of employee IT issues unreported, such a reactive process is inefficient and often ineffective.
Insufficient Endpoint Management
As employees and their devices become more distributed, improving their experience means personalizing and right-sizing their technology on any device anywhere. Without modern tools, only a fraction of digital employee experience can be managed and therefore improved.
1. A Foundation of Complete Experience Data
Accurate insights are impossible with incomplete data. Digital employee experience requires capturing the entirety of end-user experience at scale, unifying real-time data with historical context and doing so without compromising user privacy.
2. Accurate Analysis that Drives Faster Action
Using real-time experience data, anomalies should ideally be remediated on edge devices locally, and without intervention from IT. For more complicated issues, IT must rapidly gain an understanding of what is happening, and then be empowered to quickly resolve the problem without impact to user productivity.
3. Cloud Optimized Experience Management
A distributed workforce requires a platform designed to be deployed in an agile way and scale without operational penalty or user interruptions. It also needs to support a wide range of use cases across multiple departments and devices ranging from virtual and physical desktops to mobile devices, to IoT devices and beyond.
Complete Experience Data
By capturing the entirety of end-user experience, Digital Experience Cloud provides IT with the most complete and accurate set of actionable data available. With thousands of metrics covering real-time experience captured every 15 seconds from the edge, this rich repository of content means the digital divide between IT and employees has never been smaller.
Leveraging this rich repository of real-time user experience data, AI powered analytics drive rapid detection of technology anomalies affecting users, allowing IT to proactively manage experience and prioritize service delivery.