Digital Experience Cloud

Digital Employee Experience for Today’s Distributed Workplace

Digital employee experience (DEX) measures the quality of your workforce's interaction with the technology they need to get their jobs done. Enhanced digital experience translates into increased employee engagement because workplace technology plays a fundamental role in productivity.

Unfortunately, current tools are unable to optimize DEX across for the modern hybrid working environment. Research and actual workplace experience overwhelmingly prove a major gap exists between the level of digital experience needed to be most productive and the sub-optimal one most employees are actually having. So why is this happening?

30%
of an employee's overall experience is represented by technology
66%
of executive leaders who prioritize employee experience see a positive impact on profitability as a result
Lack of Visibility

Superior digital employee experience starts with complete, user-based endpoint visibility. Current tools are incapable of monitoring these devices with remote employees. IT cannot fix what they do not know.

Reactive IT Processes

Traditional help desks typically wait for incidents to be reported and then react to resolve them as quickly as possible. ​However, with up to 80% of employee IT issues unreported, such a reactive process is inefficient and often ineffective.

Insufficient Endpoint Management

As employees and their devices become more distributed, improving their experience means personalizing and right-sizing their technology on any device anywhere. Without modern tools, only a fraction of digital employee experience can be managed and therefore improved.

What is truly needed is a platform that can be used for any use case, on any device, anywhere.

Core Elements of
Digital Experience Cloud

To deliver an incredible digital employee experience, we believe you need 3 core elements:

1. A Foundation of Complete Experience Data

Accurate insights are impossible with incomplete data. Digital employee experience requires capturing the entirety of end-user experience at scale, unifying real-time data with historical context and doing so without compromising user privacy.

2. Accurate Analysis that Drives Faster Action

Using real-time experience data, anomalies should ideally be remediated on edge devices locally, and without intervention from IT. For more complicated issues, IT must rapidly gain an understanding of what is happening, and then be empowered to quickly resolve the problem without impact to user productivity.

3. Cloud Optimized Experience Management

A distributed workforce requires a platform designed to be deployed in an agile way and scale without operational penalty or user interruptions. It also needs to support a wide range of use cases across multiple departments and devices ranging from virtual and physical desktops to mobile devices, to IoT devices and beyond.

diagram-data-stack

Here’s how our Digital Experience Cloud helps you meet these needs.

The Foundational Layer

SEE HOLISTICALLY

Complete Experience Data

By capturing the entirety of end-user experience, Digital Experience Cloud provides IT with the most complete and accurate set of actionable data available. With thousands of metrics covering real-time experience captured every 15 seconds from the edge, this rich repository of content means the digital divide between IT and employees has never been smaller.

The Interpretation Layer

ACT FASTER

PREDICTIVE ANALTYICS

Leveraging this rich repository of real-time user experience data, AI powered analytics drive rapid detection of technology anomalies affecting users, allowing IT to proactively manage experience and prioritize service delivery.

Digital Experience Cloud The Engine

TRANSFORM COMPLETELY

Unified, Edge-based Experience Management

Optimized for edge-based operations, Lakeside’s digital experience management platform is the only solution that’s cloud-optimized for scalability, security, and anonymity, which allows you to deploy quickly and improve digital experience wherever work is being done.

Employees Work Anywhere.
Make Sure Their Experience is Improved Everywhere

Lakeside provides a digital experience management platform that helps you proactively measure, analyze and optimize your employees’ digital experience anywhere they are working.

By capturing and analyzing the industry’s deepest set of end-user experience data, our solution provides rapid insights that allow your IT Teams to prioritize and proactively address the most urgent challenges affecting employees’ digital experience. We help you improve end-user productivity and can assist gaining a single source of truth around the following questions:

Ready to deliver an incredible digital employee experience?

Eliminate productivity roadblocks, intelligently transform IT, and build a better digital workplace.