The DEX Tool Renewal Guide
Before you renew, know what you’re actually buying
A practical guide for DEX and EUC leaders facing a renewal decision, built around the questions that reveal whether your platform still fits, not the ones you asked three years ago.
Most DEX programs get bought once and auto-renewed after that. The first purchase gets a business case, a bake-off, and a room full of stakeholders. The renewal gets a quote, a calendar reminder, and a signature.
The DEX category has moved considerably in the last two years. Site reliability engineering practices have reached the endpoint, and AI has changed what a platform needs to do next. The questions that mattered in your original evaluation are not the ones that will tell you whether your program delivers over the next three years.
A renewal is the only moment in a multi-year contract where you have both the leverage and the license to ask hard questions. This guide gives you those questions.
Know what changed since you signed
The endpoint, once a blind spot for IT, is now held to the same standard as the rest of the stack. This guide walks through what that shift means for your renewal.
Eight capabilities worth scoring against
Data depth and history, remediation and automation, SRE and service level objectives, licensing transparency, integration and data ownership, readiness for AI PCs, and governance at scale. The guide breaks down what to look for in each, and the practical test to run before you take a vendor’s word for it.
Questions that separate a tool from a partner
A checklist organized by cost, outcomes, depth, direction, and exit, built to bring to your incumbent and to anyone else you’re considering. The answers, side by side, tend to make the decision for you.
Download the eBook to learn more.
