Agent

IT often needs help managing large, complex environments filled with networks, servers, end-user devices, and all the connections in between that keep workplace technology and businesses running. Without visibility across these vast IT estates, though, strategies and decisions are put in place with little regard to negative impacts on employees.

SysTrack’s agent, installed directly on endpoints, allows unique abilities not seen on other platforms. SysTrack’s Intelligent Edge platform includes all-in-one service, such as the broadest device support, the most comprehensive OS support, and the ability to collect data even when the device has no internet connection (e.g., during network outages, working from temporary locations, etc.).

While powerful enough to capture 10 times more data than the nearest competitor, Lakeside’s intelligent software is extremely light in resource consumption and is designed to self-heal and automatically store and forward data in case of network issues. The agent ensures that all relevant data will be kept in detail and, where needed, summarized correctly.

The agent can also help IT engage users directly with self-help instructions, announcements, and other prompts, such as automations or documentation.

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