IT Infrastructure Library (ITIL) | Lakeside Software

IT Infrastructure Library® (ITIL): It’s All About the People, Process, and Customers.

The ITIL framework used by thousands of enterprises worldwide is strengthened with digital employee experience (DEX) insights.

The ITIL® best practices is a set of guidelines for managing services within an organization. These guidelines were developed to help businesses effectively manage risk, user relations, and cost to support reliable IT environments and experiences. When implementing the ITIL methodology businesses must understand the due diligence, tracking, and reporting data needed to achieve success with ITIL.

The ITIL® guiding principles is built around three core points:

Service Design

Understanding how to meet user requirements.

Service Transition

Managing change within an organization.

Continual Improvement

Making continuous improvements to services.

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More Than Just Improving the Quality of Services

ITIL® service management focuses on ensuring that end users receive the highest level of service possible. To achieve this goal, ITIL® standards provide a set of principles that help organizations make decisions about how to deliver services.

The ITIL® guiding principles include:

User Focus

Continual Improvement

Service Transition

Service Design

Service Management

Elevate Your ITIL® Service Management to the Next Level with Lakeside

ITIL® Management Can Advance Your Service Management with Detailed RCA Insights

Service desk tools have evolved into powerful analytical engines that help not only manage support tickets, but also gather contextual information about the EUC environment. Lakeside provides IT help desks and service desks with thousands of real endpoint data points that can be used to improve IT service management (ITSM) initiatives as part of the ITIL® framework and ITIL® problem management.

Lakeside’s SysTrack solution can help you: