The ITIL® best practices is a set of guidelines for managing services within an organization. These guidelines were developed to help businesses effectively manage risk, user relations, and cost to support reliable IT environments and experiences. When implementing the ITIL methodology businesses must understand the due diligence, tracking, and reporting data needed to achieve success with ITIL.
The ITIL® guiding principles is built around three core points:
ITIL® service management focuses on ensuring that end users receive the highest level of service possible. To achieve this goal, ITIL® standards provide a set of principles that help organizations make decisions about how to deliver services.
The ITIL® guiding principles include:
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