More Than Just Improving the Quality of Services

ITIL® service management focuses on ensuring that end users receive the highest level of service possible. To achieve this goal, ITIL® standards provide a set of principles that help organizations make decisions about how to deliver services.

The ITIL® guiding principles include:

User Focus

Continual Improvement

Service Transition

Service Design

Service Management

Elevate Your ITIL® Service Management to the Next Level with Lakeside

ITIL® Management Can Advance Your Service Management with Detailed RCA Insights

Service desk tools have evolved into powerful analytical engines that help not only manage support tickets, but also gather contextual information about the EUC environment. Lakeside provides IT help desks and service desks with thousands of real endpoint data points that can be used to improve IT service management (ITSM) initiatives as part of the ITIL® framework and ITIL® problem management.

Lakeside’s SysTrack solution can help you:

Gather usage and performance data in real-time

Store and benchmark historical data

Investigate issues without interrupting users or impacting endpoints

#1 Rated Digital Experience Management Platform

Most anticipated tool in our VDI optimization

Steve M.

Sr System Engineer

Excellent Product. Saves hours of manual tech-work

William S.

Sr System Engineer/Team Lead

Fantastic insights into EUC estate

Dan U.

Sr System Engineer/Team Lead

Ready to deliver an incredible digital employee experience?