Lakeside Software Wins Best of VMworld 2013 Gold Award in Desktop Virtualization and End-User Computing

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Bloomfield Hills, MI ― September 4, 2013 ― Lakeside Software, the leading provider of IT analytics and business intelligence solutions, today announced that it has won the TechTarget Best of VMworld 2013 Gold Award in the Desktop Virtualization and End-User Computing category. SysTrack Resolve, a new operations management solution that accelerates desktop issue identification and resolution, was recognized at the VMworld 2013 conference held last week in San Francisco and sponsored by VMware, Inc.

Industry expert Gabe Knuth blogged on 8/29/13: “The one thing that never ceases to amaze me with Lakeside Software is that they continually find useful ways to slice up all of the data they collect.” This is the second consecutive time and the third time in five years that Lakeside has been recognized by the Best of VMworld Awards; SysTrack MarketPlace was a Best of VMworld 2012 Finalist in the Desktop Virtualization category and SysTrack Image Provisioning Planner was a Best of VMworld 2009 Finalist in the New Technology category.

The winning Lakeside technology this year, SysTrack Resolve, is an integrated SysTrack tool that provides heightened visibility into physical and virtual user desktops to enable IT to quickly diagnose and resolve problems, dramatically enhancing end-user experience and productivity while significantly reducing IT personnel involvement.

SysTrack Resolve empowers first level technicians to diagnose and resolve user service issues themselves. Resolve performs heuristic differential analysis between the problem system and all user systems or any subset to identify and learn where behavior diverges from the norm. Resolve continuously monitors hundreds of KPIs on every user system with a SysTrack agent, tracking application behavior, system performance and changes to user system configuration. When specified thresholds are exceeded, technicians can make the necessary adjustments to proactively correct the problem. Visit to learn more about SysTrack Resolve.

Supporting Quotes

Michael Schumacher, chief executive officer, Lakeside Software: “The TechTarget Best of VMworld Awards recognize companies that are making the biggest impact in virtualization, and it is an honor to be a 2013 award winner. SysTrack Resolve can make a direct impact on the end-user computing experience and can dramatically reduce the IT costs of supporting desktop virtualization implementations.”

Gabe Knuth, virtualization expert, industry luminary and editor of, TechTarget: “With SysTrack Resolve, you can now gain insight into your physical and virtual desktops to help find the source of problems. We also really like that Lakeside’s products are Windows products, not virtualization products. You can use Resolve for your physical desktops and laptops, RDSH servers, VDI sessions, streamed environments, persistent and non-persistent, etc. We’re big fans of viewing all Windows desktops in a company as a common platform, and we love that Resolve works across and unifies them all.”

About Lakeside Software

Lakeside Software is the leading provider of IT analytics and business intelligence solutions. SysTrack solutions for user experience scoring, end-to-end monitoring, problem diagnosis, VDI assessment, design and planning, and Windows® migration empower IT professionals with the knowledge to dramatically improve end user experience and reduce costs. SysTrack aggregates user-level data unmatched in depth and quality, enabling SysTrack’s sophisticated reporting intelligence to deliver unprecedented insight into application usage and resource utilization. for more information.

Lakeside Software® and SysTrack® are registered trademarks and/or trademarks of Lakeside Software, Inc. in the United States and other jurisdictions. All other trademarks and registered trademarks are property of their respective owners.

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