Digital Experience Monitoring
Power business productivity by delivering an excellent end-user experience
End-users today access enterprise data through a variety of interfaces and locations, all influencing the end-user’s experience and IT's assessment of that experience. To put together a picture of how all end-users are experiencing the vast number technologies and business processes within an organization, it is important to build a composite portrait from heterogeneous datasets.
Understand the factors that impact the end-user experience and how they interrelate
Perform real time health and availability monitoring
Diagnose and resolve end-user problems impacting productivity
Perform historical analysis to understand how a problem developed and how to avoid it
Monitor application performance and resource utilization
Discover and diagnose poorly performing applications/systems
Quantify resource utilization to accurately plan capacity changes
IT leaders responsible for end-user computing are challenged with determining the right set of tools to maximize end-user productivity and engagement without duplicating costs and capabilities. The SysTrack Personas framework helps determine the right endpoint, application and delivery methods to accommodate diverse user requirements continuously rather than in an antiquated “set-and-forget” fashion.
Today’s IT teams are tasked with not only “keeping the lights on” but also with keeping users happy, and most importantly, productive. From tethering an end-user experience score to service desk requests to setting prioritized alerting when certain thresholds are surpassed, SysTrack helps IT teams move to a more proactive approach to IT problem solving.
User experience drops
SysTrack generates an alert
Alert is analyzed
IT resolves the issue & SysTrack repeats IT fixes
Today's digital business needs end-user services to be agile, flexible and quick to adapt to today’s business environment. This is partly why IT leaders are constantly rethinking the balance between capital and operating expenditures for endpoint computing. SysTrack helps IT teams determine which investments will yield the best productivity dividends by analyzing usage and need against installed or available resources. Whether looking for need-based procurement or guidance on a hardware/software refresh, SysTrack can help.