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SysTrack 9.0 introduces ground-breaking functionality for IT to perform unified, cross-domain workspace monitoring and automated resolution with minimal human intervention. The new version uses AI to augment monitoring and root cause analysis by finding trends in the environment and correlating observed behavior to recent changes. Lakeside’s vision for SysTrack 9.0 is to help desktop administrators evolve into “workspace engineers,” a role that looks to manage the entire workspace, not just the IT-administered desktop.
Sensor Trends is a new page that showcases the top areas of concern in the environment as determined by SysTrack’s extensive sensor library. In a unified view, IT can understand which are the recently-triggered sensors in the environment and then they can simply click to drill down into more details on who is being affected, details about the sensor being triggered, geographical areas impacted, potential causes, and more.
Root Cause Analysis
What is causing an observed behavior to impact a large percentage of the environment? Root Cause Analysis provides IT with visibility into sensors that are being triggered and the likely changes that have caused those sensors to trigger. By providing a correlation percentage, within this view, SysTrack provides IT with the ability to understand, for instance, if extended high CPU usage in 500 systems is being caused by a specific software patch and to what degree of confidence that patch is causing those performance issues.
Adverse Impact of Changes
An IT admin may be interested in understanding the impacts a certain change in the environment has had on user experience. Using Adverse Impact of Changes, IT can monitor common changes in the environment (like specific software being installed) and sensors that are being triggered because of those changes.
Evergreen IT Control Panel
With Windows 10, Microsoft introduced the concept of Windows as a Service to enterprises around the world. As we now know, this shift means that Microsoft issues frequent OS updates, many of which improve, but some of which impact, computing performance for end users. Using the Evergreen IT Control Panel, IT teams can now track which changes have occurred in the environment, like a new Windows 10 patch, and which sensors triggered because of the change, such as increased CPU overhead.
Sensor-triggered Actions for Automated Resolution
Level 1 agents today spend most of their time helping users with repetitive issues that have similar resolution like “my computer is slow” or “my printer isn’t working.” With SysTrack 9.0, engineers and admins with appropriate permissions can remotely execute actions to run automatically or manually in order to solve issues that often overwhelm Level 1 agents and impact user experience. For instance, if a certain non-critical driver update has been linked to consistent latency in a large percentage of systems, the appropriate engineer or admin can set up an self-healing actions to uninstall that driver for any system that has that issue in the future.
With version 9.0, sensors can now report to IT relevant data on the resource it is monitoring. For instance, if a sensor monitoring for drive space is triggered, a help desk agent or even an end user can see within that sensor that the user has 10GB of space left. With this information, the agent or end user can find a resolution to the issue before he or she reaches no available drive space left. This type of data helps both IT and end users better understand why an issue is happening and find the root cause faster.