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Replacing reactive troubleshooting processes with proactive action is key for improving digital employee experience and productivity. However, making this shift has been difficult due to a lack of skills and tools to surface and act on meaningful insights.
To help organizations accelerate their proactive IT journeys, we are excited to announce the next version of our platform, Digital Experience Cloud 10.0. This new release is designed to help the entire service desk organization transform from reactive to proactive with comprehensive, intuitive workflows across every link in the IT support chain.
Lakeside Prevent is a powerful application that intuitively enables the entire IT service desk chain to proactively improve digital employee experience. Lakeside's Intelligent Edge captures the deepest telemetry in the industry while sophisticated sensors run over 1300 real-time investigations on every system in the environment to automatically detect issues. Prevent takes these insights even further by prioritizing issues by severity and number of impacted systems, enabling IT to understand and prioritize critical issues.
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A picture's worth a thousand words, but being able to explore the Lakeside Digital Experience Cloud is priceless.
- Shift IT from reactive to proactive
- Reduce MTTR by up to 30%
- Improve helpdesk and employee productivity
- Reduce software and hardware budgets
- Better enable the success of your digital workspace and digital transformation initiatives
Assist is an all-in-one workspace for Level 1 service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Cloud platform while only surfacing details relevant to L1 workflows so your L1 staff can see more, know more, and do more to improve digital employee experience. In 10.0, Assist has been enhanced with the ability to run engagements, stronger automation history, and usability improvements.
Action Builder (Tech Preview)
Action Builder enables customers to build and manage their own automations and collection extensions natively within the platform. Lakeside’s automation framework is designed for remediation at any time and scale, fully managed secure governance, and underpinned by hundreds of sensors detecting priority issues.
Cloud User Personalization
Lakeside admins can now group users by job function including service desk, desktop engineering, IT operations, and IT leadership. These groupings present users with sets of applications and dashboards relevant to their role, making it easier to navigate the platform and quickly find relevant insights.