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We are proud to announce general
availability of SysTrack version 8.4!

SysTrack 8.4

SysTrack 8.4 offers a whole new level of diagnostics for IT infrastructure and operations. 8.4 features expanded data ingestion sources as well as new capabilities and resources that combine the already broad end-user computing data set with powerful artificial intelligence functionality helping IT teams implement “Level 0.”

AIOps tool

Today, traditional support methods, like phone and email, continue to be the norm, particularly for complex issues like bug fixes.  While we do not see traditional IT service desk methods being completely replaced soon, IT infrastructure and operations leaders want to focus their service management (ITSM) efforts on higher-value interactions that work to improve business productivity. That is why the new AIOps tool applies artificial intelligence to the already broad end-user computing data set gathered and analyzed by SysTrack. With this, tasks that have been traditionally handled by Level 1 or other technicians, would be automated, proactively avoided, or addressed by the end user via self-service.

Experience feedback scoring

SysTrack 8.4 gathers end users' natural language feedback and uses Watson technology to calculate a single number score for that qualitative feedback. This added feature makes for faster, more standardized feedback analysis that can be actionable.

Insight engine training tool

An exciting new feature within SysTrack provides customers with the ability to use Lakeside Software's methodology for training Watson technologies. The new insight engine training tool can be used to train other Watson resources as well as SysTrack's NLP solution, Ask SysTrack.

New and expanded product integrations

With 8.4, enjoy new and expanded product integrations with Splunk and ServiceNow! Users of both these platforms can now use even more endpoint data gathered by SysTrack.

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