It’s almost time for the biggest virtualization and cloud computing event of the year: VMworld 2019. Are you ready? We at Lakeside are looking forward to connecting with attendees and sharing the latest version of our product, SysTrack 9.0, which combines digital experience monitoring and AIOps for cross-domain workspace monitoring and automated resolution with minimal…
Remember when we switched from CDs to streaming? Few imagined how streaming could be sustainable for the music industry and, although many fought arduously against it, eventually they embraced the change and shifted music’s entire sales model, forever. Something that was seemingly not able to be managed and monitored became a great source of growth for…
AIOps tools are gaining popularity in 2019, indicating a shift toward a modern IT strategy that incorporates machine intelligence to better support digital transformation. Wondering if your organization needs AIOps? We’ve written this guide to cover everything you need to know about this emerging space including guidance on selecting the right tool to meet the…
More than ever, organizations understand the significance of a high-performing digital workplace for achieving transformative business outcomes. This has led to an uptick in demand for services that simplify IT delivery and support workforce flexibility by harnessing cloud infrastructure, SaaS applications, file sharing, 24/7 IT support, and more. While the demand for IT services has…
This year, Citrix Synergy’s theme was Delivering the Future of Work. In anticipation of the conference, CMO Tim Minahan expressed, “Increasingly, competitiveness is being determined by how well companies can harness technology to innovate faster and drive new levels of employee engagement and productivity that improve the customer experience and business results.” Employee engagement and…
“The perils of using Internet Explorer as your default browser” doesn’t sound like a headline that would come from Microsoft, but in a recent company blog post, Chris Jackson, Microsoft’s Worldwide Lead for Cybersecurity, outlined the case against IE. Now, deciding whether to delete Internet Explorer is easy enough for the average home user, but it’s…
Are you looking for a rewarding new job opportunity as a software engineer in Ann Arbor, Michigan? Lakeside Software is hiring both entry-level and experienced software developers to join our growing engineering team. Wondering if it would be a good fit? Do you enjoy… Creative problem solving and self-driven tasks? Taking a direct role in…
If you have Java in your environment you may have already heard that in 2018, Oracle announced deep Java licensing changes to Java Standard Edition (SE) that took effect in January 2019. These changes have left the community with many unanswered questions about licensing and about their environments, not in the least of which is, “What should…
IT self-service has been in practice for over a decade, yet many organizations are still struggling to achieve expected benefits. Why? Self-service comes in various forms: knowledge management systems, FAQs, portals, custom dashboards, etc. It’s like chocolate cake. Many different recipes can create one that’s delicious, but they all share some key ingredients. One cannot,…
SysTrack provides customers with enhanced visibility into end-user computing environments Lakeside Software announces SysTrack is available to customers of VMware Cloud™ on AWS. VMware Cloud on AWS brings together VMware’s enterprise-class Software-Defined Data Center (SDDC) software and elastic, bare-metal infrastructure from Amazon Web Services (AWS) to give organizations consistent operating model and application mobility for…
It’s a running gag in IT that end users tend to ask for help with the same few things: “My computer is slow,” “I can’t connect to the printer,” etc. The goal of Level 0 support is to lessen some of those pain points by resolving incidents before they reach the service desk through a combination…
The evergreen IT model is supposed to make upgrades less painful for IT while providing a more modern experience for end users, but many IT teams are still wary of how this change will affect their processes. With many organisations pledging to migrate to Windows 10 this year, it’s time to explore the challenges—and benefits—of…