Building a Better Digital Workplace — Part I: Focus on Visibility
How digital experience management and endpoint data can bridge the gap between what IT can see and what end users experience
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A Kernel of Truth: Security Starts with Better Software
Care about digital employee experience? Here’s why you should think twice before deploying kernel mode agents.
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7 Insights into the Future of Remote Work and How to Get There
Working from home is more than just a temporary solution — it’s the next step in work evolution
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How to Troubleshoot Home Wi-Fi Issues for a Remote Workforce
Keep remote workers securely connected and productive with digital experience monitoring
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Employee Experience Q&A with Forrester Analyst Andrew Hewitt
As remote work surged in 2020, so did interest in using end-user experience management solutions to support digital employee experience (DEX) outside of the office. Now, with rising concerns around employee engagement and burnout, the conversation around measuring and managing the entirety of an employee’s experience is as needed as ever. Following our webinar, “IT’s Time:…
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Reach New Heights: 5 Reasons to Take DEM to the Cloud
How a SaaS digital experience management solution can save time, lower IT costs, and prevent headaches
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Why 2021 Will Be a Big Year for Digital Employee Experience
7 employee experience and DEM trends to follow in the coming year
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Driving Efficiencies in Global Field Support Services
How to use digital experience management and ITSM optimization to boost efficiency and help cut down on costly onsite visits Exactly one year ago, I was creating field support solutions for organizations across the globe and it troubled me to see so much money spent on inefficient dispatch visits (meaning visits on an hourly basis)…
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5 Insights to Kick Off the Year of Employee Experience
There’s no disputing that 2020 was the Year of Remote Work, but now it’s time to focus on the next defining shift in IT. Here are a few highlights from Lakeside’s recent webinar, “IT’s Time: Making 2021 the Year of Employee Experience.”
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Transforming the Remote Support Experience with the Latest SysTrack 9.0 Release
Today, we are excited to announce the release of SysTrack 9.0.8, which introduces more ways for customers to proactively resolve incidents before they disrupt productivity through automated fixes and next-gen IT self-service. During a time when deskside support is nonexistent and increased support tickets mean less time spent on other IT initiatives, the ability to…
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5 Digital Experience Trends Accelerated by Remote Work
With the help of technologies like virtual desktop infrastructure (VDI), SaaS apps, and VPNs, employees have managed to keep business moving while acclimating to remote work. But as the conversation shifts from business continuity to knock-on effects including productivity, what is the long-term impact of the at-home digital experience? To see where organizations are headed,…
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Our Key Takeaways from Gartner’s 2020 Market Guide for Digital Experience Monitoring
The movement of millions of employees worldwide from offices to homes has accelerated the need for visibility into end-user experience. But companies shouldn’t stop there. Tying DEM to business outcomes will help you measure ultimate IT success.
